Back on November 21st, 2018 I went to these two links:
On these links I clicked, after signing in, and selected to upgrade my S6 and Note 8 respectively, for the deal price.
During checkout I noticed that the normal price was listed and I called Sprint to verify that the deal was valid for exiting upgrades. (it let me select upgrade and still showed me the deal price until I got the the checkout page.).
Here is a screen shot of the popup I got saying this was for existing cutomers..
Notice it says Already as customer? take advantage of our special pricing... etc...
I verified this with Customer support before and after purchase.
Fast forward to now:
After several attempts, this promotion has not been added to my account for either phone.
From chat transcript:
wk503593 : May I know What is the promotion that you accepted online ?
You : 10/month for S9 and 20/month for Note9
You : There was also 15/month for s9+ but did not get that, just part of the promotion..
wk503593 : Thank you so much met me check that promotion
agent : Thank you for waiting.
wk503593 : Galaxy S9 will be $5 a month after $28 monthly credit.
?Galaxy S9+ will be $10 a month after $28 monthly credit.
wk503593 : I was able to check the promotion that you mention which is Samsung Galaxy Note9 for $20 with Sprint Flex Lease (11/21/18 - 3/7/19)
wk503593 : Upon checking here that yes your eligible to get the promotion please allow me to get assistance to our sales department so that the promotion will be apply because I tru my very best to apply it but it wont allow me Please Stay connected
--Same chat, they had to bring on sales specialist--
er072146 : Got it..Let me pull up your account real quick and check what is going on
er072146 : I got your account pulled up now,and it shows promotion that you are pertaining to on samsung galaxy note 9 purchased 11/21/18 is under a promotion for $20 with Sprint Flex Lease.
You : Should be S9 as well
er072146 : You will receive $21.67 monthly credit
er072146 : Let me check now for S9
er072146 : Are we pertaining to this promotion?Samsung Galaxy S9 for $5 or GS9+ for $10 with Sprint Flex Lease (11/21/18 - 12/02/18)
You : Yes
You : To clarify.. when discount applies it will also credit the next two .months, plus the past months?
er072146 : it will credit the last months where you should be start getting the discounts and moving forward it will be a monthly discounts up until 18 months has been completed.
You : Ahh ok, so the 18 month count starts now instead of decembet...
er072146 : it will start dec friend..It will give you discounts in one blast this coming month to cover last months..
You : Oh ok.. got it
You : Do you know the total monthly discount to be expected for both phones?
er072146 : Thank you Robert..
er072146 : Samsung Galaxy S9 for $5 or GS9+ for $10 with Sprint Flex Lease
er072146 : Samsung Galaxy Note9 for $20 with Sprint Flex lease
Now, when I followed up this evening, after not seeing the lower price, credits, or refund on my latest bill, I contacted them again.
They told me that this deal never existed and that the only deal they had was for new customers...
Please see image inserted in post above..
I have been with sprint since before sprint existed (was bought by them when they stated) almost 20 years ago, and am now wanting to switch to another carrier...
Hi ZON1CUS. I'd be glad to check in on this and see what's going on. I'll be sending you a PM so that I can get some additional details from you so that I can research this.