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Of course

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Journeyman

Of course

I am so upset! This is probably the 9th time I’ve had to share this complaint. I recently added a line through a promotional email for my loyalty at Sprint. I’ve been a sprint customer for 17 years. I ordered the new iPhone for the promotional cost of zero dollars per month with a trade-in. I purchased out of the

And have sent back the trade-in. But now I am being charged over $20 per month for the phone which should be zero dollars per month. I have screenshots that I have sent to Sprint but no resolution I am so tired of having to repeat this complaint and even more tired that I have to fight for what I signed up for. After 17 years of being a sprint customer I am 98% ready to switch providers

5 REPLIES 5
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Wizard

Re: Of course

Hey there. Lets get this all straightened out. What phone did you trade in?

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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Journeyman

Re: Of course

iPhone 6s I entered the code that belongs to the phone and it stated it was eligible

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Wizard

Re: Of course

That's what the issue is. Since you traded an iPhone 6s in, that means your eligible for the 50% off promotion instead of the 100% off promotion. The iPhone 7 and newer iPhones qualified for the 100% off promotion. The iPhone XS is originally $41.67 and with the 50% offer that you received, means that you would pay $20.84/month for the phone.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
Highlighted
Journeyman

Re: Of course

I appreciate the response but that was not conveyed to me clearly. and why did my once $45 per month bill go to $65?

Highlighted
Wizard

Re: Of course

No problem and I understand. I would have to pull up your account, to see what's going on. Send me a private message and I can look into it.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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