One of two paid off Samsung S7 phones is not unlocked
Two years ago I leased two Samsung S7 Edge phones. They were both paid off this past January. One of the S7s was automatically unlocked soon after it was paid off, however, my other paid off S7 is still locked to the Sprint network. I have tried calling customer sporadically over the past two weeks and my phone is still locked. Can anyone help with this? Thank you in advance.