cancel
Showing results for 
Search instead for 
Did you mean: 

SPRINT IS NOT HONORING AND KEEPING UP WITH THEIR PROMOTION AND BILLING ISSUES

Journeyman

SPRINT IS NOT HONORING AND KEEPING UP WITH THEIR PROMOTION AND BILLING ISSUES

Sprint PCS's BUYOUT and REFERRAL REWARDS promotions. The BuyOut promo is a service credit of $150 per line and the Referral Rewards is a $50 per referral up to maximum of 10 referrals per account every year. We were promised by the store manager that both our accounts (Business and Personal) are entitled for both promotions thus we grabbed the opportunity and transferred from our old cellphone service provider to Sprint PCS.
 
A. BUYOUT Promo: To avail this promotion ($150 per line service credit), we have registered our business and personal accounts on December 29, 2017. However, until now we did not receive any service credit at all. We have spoken to their customer service representatives for so many times but we did not get any positive result. We were told that only BUSINESS ACCOUNT is eligible for this promotion. The rep also told us that we're already receiving the service credit for the business account. But, upon analyzing our bills we didn't receive any credit at all. Our bill should be somewhere around $180 - $190 (Service Plan and the Units (cellphones monthly installment)) without the taxes and surges. That's the agreement we have signed on their store with their store manager. With the taxes and surges, our bill should be around $214 monthly only but we are paying more that this amount. Now, if the credit is being applied we should be paying less than $150 per month, also their statement/bill is very confusing. It is almost end of 2018 and up to this day we don't get the service credit. Where is the service credit we were promised by store manager?
 
Now for the PERSONAL ACCOUNT, the store manage said that it is eligible for the promotion as well. But, since we're not receiving the service credit we started calling customer service dept. Since we don't get the positive result, we submitted a complaint. Then we received a reply thru email saying that this account is not eligible for the promotion thus the reason for not receiving the credit. Now, Sprint is not honoring and accepting the promise made by their store manager. Until today we haven't receive any service and we are so frustrated that Sprint is not keeping on their promises.
We have a total of 10 lines on both business and personal accounts hence we should get a total of $1500 service credit from this promo.
 
B. REFERRAL REWARDS: The store manager took care for the referral rewards and so far we have received only 7 gift cards ($50 each) and still waiting for 3 more gift cards for the PERSONAL ACCOUNT. Again, it is almost at the end of 2018 and we haven't received yet the 13 gift cards (3 for personal & 10 for the business accounts). We have called the attention of sprint multiple times about this issue (same with the BUYOUT promo) but we did not get any concrete result and the issue has not been resolved until now. We have submitted the complaint together with the issue on BUYOUT promo. And, again, we have received email from Sprint saying that BUSINESS ACCOUNT is not eligible for this promo but the store told so (Manager). Until now, we are still fighting with Sprint about this and same issue they don't accept and honor the promises made by store manager.
 
NOTE: We have more than 20 referrals and still don't get the 13 gift cards from the Referral Rewards.
 
C. MONTHLY BILL: As we have mentioned above, our monthly bill should be around $214 per month on each account including the taxes and surges for a total of around $430+ but not more than $450. However, we are getting more than $320 monthly bill for our PERSONAL ACCOUNT alone. We have been charged more than the agreed plan. Again, we have called them multiple times to get their attention and credit us back the overcharges but nothing has happen and the issue has not been resolved.
 
Moreover, we have read so many complain from other Sprint's Customers, The complaints were the same as our complaint. "SPRINT IS NOT GOOD IN KEEPING UP WITH THEIR PROMISES." It's frustrating and discouraging. If we only knew, we should have not moved to SPRINT and stayed to our old cellular provider.
3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: SPRINT IS NOT HONORING AND KEEPING UP WITH THEIR PROMOTION AND BILLING ISSUES

Good morning, Efi. You have definitely been through a lot and I want to help get this sorted out for you. I will reach out to you via a private message so that I can get some account information from you to start digging into this.

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: SPRINT IS NOT HONORING AND KEEPING UP WITH THEIR PROMOTION AND BILLING ISSUES

Hi Good Morning! Hoping for a positive result. Awaiting your message.

Sprint Social Care S.M.A.R.T. Agent

Re: SPRINT IS NOT HONORING AND KEEPING UP WITH THEIR PROMOTION AND BILLING ISSUES

Hello again! You should have a private message from me from earlier this morning asking for some account details. Let me know if you are having difficulty locating or viewing the message.

 



"Hail Yourself!" - Ben Kissel


Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.