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SPRINT says my phone is sim unlocked but still locked.

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Journeyman

SPRINT says my phone is sim unlocked but still locked.

I need help. I requested UICC unlock 3 weeks ago. SPRINT confirmed that my phone already successful unlocked. UICC status shows locked for Sprint only. One and a half week later, after couple requests my phone got sim unlock, but after factory reset locked back. Next, almost 2 weeks support create a new requests but phone still locked. Please anyone can help me and finally unlock my phone.

3 REPLIES 3
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Re: SPRINT says my phone is sim unlocked but still locked.

I'm happy to review the lock status of the phone. When requesting an unlock, the phone must be active on the data network or WiFi, it needs to be powered on, and have the Sprint SIM in it. Let's take a look at it now. I'm going to send you a private message to get the information.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Journeyman

Re: SPRINT says my phone is sim unlocked but still locked.

Privat message sent. Thank you

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Re: SPRINT says my phone is sim unlocked but still locked.

Thank you. I've received it.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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