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Samsung Galaxy S7 Locked Even Though I Bought The Device

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Journeyman

Samsung Galaxy S7 Locked Even Though I Bought The Device

I have a Samsung Galaxy S7 that I leased from Sprint. At the end of the lease, I was given the option to purchase the device. I went into a Sprint store and paid the additional $163 and was told that I owned the phone. It has been a few months now and my phone is STILL showing up as locked with an amount due to Sprint when I try to take it to another plan. What can I do about this? I own this phone, but the Sprint lock is making it unusable.

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: Samsung Galaxy S7 Locked Even Though I Bought The Device

Based on what you have stated, I'm going to say that the payment didn't get applied to paying off the phone. I'll be happy to review the account though. I'm going to send you a private message to get your account info.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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