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Slow LTE ZTE Warp Connect

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Journeyman

Slow LTE ZTE Warp Connect

I’m having slow speeds on ZTE Warp Connect. I’ve updated the PRL and profile 

6 REPLIES 6
Sprint Social Care S.M.A.R.T. Agent

Re: Slow LTE ZTE Warp Connect

How long has this been happening? Do you have phone service with us? Are you experiencing the same speeds with the phone? is this happening at home, or all over?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Slow LTE ZTE Warp Connect

Hello,

 

It's probably been about a week or so of the slow / half speed. But I've had various connection issues due to low signal strength and supposed network congestion (in a rural area) over the time I've had the device.

 

We got a Magic Box to help with the signal and it helps usually, but lately it seems to not be doing much for speeds aside from making the signal on the hotspot display say full strength.

 

We have Sprint phones in the household, but they are not here at the moment. I have a phone from another provider.

 

 

Sprint Social Care S.M.A.R.T. Agent

Re: Slow LTE ZTE Warp Connect

Can you tell me where you have the Magic Box set up? Do you know if the Sprint phones are experiencing the same issues when they're in that location?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Slow LTE ZTE Warp Connect

I don't know for sure if the sprint phones are having the same issue at this time. 

 

The magic box is in the upper story of the house, sitting in a window sill. This was the best location I could find when using the battery pack per the instructions. 

 

Running a speed test with the magic box on, I get 10-15 Mbps down and 500 kbps up. With the magic box off, I'm seeing around 7 Mbps down and 2250-4500 kbps up.

Somehow the upload speeds are much faster without the magic box turned on

Sprint Social Care S.M.A.R.T. Agent

Re: Slow LTE ZTE Warp Connect

I'm going to send you a private message. I need your phone number. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Slow LTE ZTE Warp Connect

As a follow up posting, it seems that the work between us in the private messages has helped the signal quality, but not sure to what level.

 

Here is what we performed:

  1. power down magic box
  2. wait 2 minutes
  3. plug magic box in
  4. wait until magic box is fully booted back up
  5. power down ZTE Warp Connect
  6. wait 2 minutes
  7. power up ZTE Warp Connect

 

Not sure if this fixed it or something on the Sprint end. But I wanted to make sure that it made it's way back to the forum.

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