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Unlock phone

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Journeyman

Unlock phone

So, called up sprint yesterday.  Asked to pay off phone 443 789 6125.  Gave me confirmation number.  Requested that the phone be unlocked, no problem.  Gave me a confirmation number for that.

 

10 hours later, I get an email 

Device Eligibility (KMM182072413V5432L0KM)

Dear Customer ,

Letting you know your <IPH 8P GRAY 64 SGL> on line <******> cannot 
be unlocked as it is financially not eligible . Go to 
sprint.com or call *3 to pay by phone. Once paid, it can then 
take up to 48 hours to unlock the phone.

We value your business and appreciate the opportunity to answer your 
questions.

Sincerely,
Sheryl V. 
Sprint

 

Really?  Is that how inept we've become ??

 

Can someone please help get this phone unlocked.

 

Thanks

 

Rick

 

4 REPLIES 4
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The requirements for unlock not only include an up to date account, the phone payoff must be billed. Since the phone was just paid off yesterday, it won't become eligible until after the bill cycle ends. The payment to cancel the lease and the lease cancellation will both be on the next statement. Once it's printed, then we can revisit the unlock eligibility. 

 

Also, to verify, the phone has been active for longer than 50 days, correct?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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So the 'PAY THIS and own it today' is just BS.  And the agent who took the call was just lying again.

 

YES.  The phone has been on the account for about 19 months.

 

Wow... could you get any more unacceptable BS RULES ?  

 

And Sprint wonders why people are leaving in droves..

 

This is just WRONG in SO many ways.

 

Your name and the agents name will be going on the FCC complaint tomorrow.

 

Rick

 

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Technically, you own it, since there won't be any more payments attached to it. I understand your frustration, unfortunately, this is the policy. I'll be happy to review the unlock eligibility the day after your bill cycle ends.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Highlighted

Thats OK.

 

We will be leaving sprint forever.

 

 

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