cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking Moto G6 Play Error 407

Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

I get a notification from an app called  Hidden Menu that says "Invalid SIM Card" which is the same issue as before. 

 

I know the SIM is active and works for this model of phone from the other carrier. 

Wizard

Re: Unlocking Moto G6 Play Error 407

This error is either caused by:

1. a damaged sim card

2. in correct sim card

3. Phone isn't compatible with new carrier. 

 

These are the only 3 reason why this error may accrue. Have you spoken with the new carrier? 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

The sim works correctly in another Moto G6 play that is already unlocked. It is the correct SIM card model. And the other carrier supports this model of phone.

 

The issue appears to be that the device is the device is not unlocking the UICC from Sprint. The other carrier has stated that as well. 

 

Are there any logs I can provide that could be helpful? 

 

 

Highlighted
Wizard

Re: Unlocking Moto G6 Play Error 407

Ok. Let's try resubmitting the unlock. It sounds like the phone didn't receive the unlock signal. I don't know why, because you've stated that all the steps on your end have been completed. I sent you a PM so I can gather a smidge of info. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

PM Replied to. Thank you. 

 

Does it matter that the device is not active on Sprint currently? 

Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.