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Unlocking Moto G6 Play Error 407

Highlighted
Journeyman

Unlocking Moto G6 Play Error 407

Hi I'm trying to switch this phone to another carrier, but their SIMs do not work.  I confirmed with Sprint that the phone was unlocked both international and domestic.  System Updates --> UICC Unlock shows 'Your device is locked to Sprint SIMs only'. 

 

I have reset phone to factory settings; downloaded and installed latest System Updates; clicked on System Updates --> Update PRL and Update Profile, but clicking UICC Unlock displays 'SIM unlocking could not be completed.  Error (407)'

 

Also dialed ##72786#, but the above error persists and tried ##BRAND#

 

What needs to be done to unlock this phone from Sprint SIMs only?

16 REPLIES 16
Highlighted

Re: Unlocking Moto G6 Play Error 407

Did you receive and email from us stating your phone was unlocked ever?





"Is your name Wi-Fi? Because I'm feeling a connection."
Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

Yes. 

 

"Letting you know your Motorola G6 Play  on line xxx-xxx-xxxx has been 
submitted for unlocking. Please leave it powered on with the Sprint SIM 
card inserted.
 There are steps to take on the phone.  To complete the process go to 
www.sprint.com/unlock-FAQ for instructions."

 

I've removed the phone number for privacy reasons.

 
Highlighted

Re: Unlocking Moto G6 Play Error 407

Ahh okay but you didn't get the email saying it was complete. Let's take a look. Please send me a PM with the IMEI of your phone. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

I've sent you a PM
Highlighted

Re: Unlocking Moto G6 Play Error 407

Thanks! Let me take a look. I'll get right back to you. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

After leaving the phone on WiFi with the Sprint sim in for another 48 hours the UICC unlock still fails with the same error as before.

Please advise on the next steps we can take to fix this issue. I've tried a PRL update which completes successfully. "Update Profile" gives an error saying I need to contact customer service. 

 

Software Build Number is: OCPS27.91-150-6

 

Monday morning I did get this email:


Sprint Device Unlock Update (XXXXXXXXXXXXXXXXXXX)
Letting you know your <MOT 19227 BLU BY XSGL> on line <XXXXXXXXXX> has 
been submitted for unlocking. Please leave it powered on with the Sprint
SIM card inserted. There are steps to take on the phone.  To complete 
the process go to www.sprint.com/unlock-FAQ for instructions.

Highlighted
Wizard

Re: Unlocking Moto G6 Play Error 407

Howdy kwiksilver. I looked up this device and it's showing as unlocked on our end. Just to double check, 

* Was the phone turned on the whole time?

* Was the phone plugged in the whole time (to prevent the phone from dying)

* Was the device attached to WiFi the whole time: YES

* Did the device have the sprint sim car in the whole time: YES

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

Hi,

 

Yes the phone was turned on the whole time. On the charger the whole time. On wifi the whole time, and never had the sprint sim card out. It still get error 407 every time I try to UICC unlock though. 

Highlighted
Wizard

Re: Unlocking Moto G6 Play Error 407

Ok. Please remove the the Sprint sim card, and dial *#*#72786#*#*. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
Highlighted
Journeyman

Re: Unlocking Moto G6 Play Error 407

I had to do ##72786# instead.

The command you listed didn't do anything. 

 

Once I dialed the command I listed above and it asked me if I wanted to reboot and reset some carrier and NAI settings I said yes.

 

The device has rebooted now. Should I try another carrier SIM now?

 

 

Highlighted
Wizard

Re: Unlocking Moto G6 Play Error 407

Yes, please do. 

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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