When making payment arrangements, many times the agents advise you how to do it if you can't complete by the date because you need a few more days to pay. That is what happened with me. I have a past due balance of $125 that is due tomorrow. I asked for it to be canceled and I would make a payment of 300 next week which would include the current charges but that wasn't possible. The agent overseas asked that I pay half of the $125 in order to set the arrangement up for next week to which I told her I could not. Then asked if I could put 25% of almost $350 down. I am wondering where is the logic? If I don't have the $75, what make you think I have more? There is a big disconnect with these agents because they don't understand. I've had balances well over $125 and have been more than 30 days delinquent, but was able to make arrangements. I just completed paying over $800 in 3 to 4 weeks and have been with Sprint for over 10 years. I miss the times when I dealt with a real person who understood what I explained. So I will get disconnected for $125 that couldn't be extended for 5 days, yet I had service owing $400 plus?