Worse experience with Sprint so far! AND I've had many!
Had the worse experience with Sprint Customer Service which ended up getting nowhere. I even spoke with a manager who resolved nothing and ended up transferring my call to Orders without even telling me or the next person. Which of course meant I had to repeat the problem for the third time on this hour and a half call. Basically, I added a line last year to get the iPhone 7 plus. I ended up switching the numbers so that iPhone was on my main cell and the new line had my old phone attached to it (Samsung). I did not use the Samsung for over a year and the contract was well over so I called to cancel it since it hadn't been canceled when I asked for it to be done over a month ago. Turns out that Sprint OPENED a new line for the new "upgraded" iPhone 8Plus instead of actually doing an upgrade on the iPhone 7 plus and called it a trade in...then wants to charge me $158 cancellation fee for a contract. First, I never authorized an additional line to be added even for the new phone, it should've just upgraded my iPhone 7 Plus to the 8 Plus and canceled my Samsung line since I've been paying on it for over a year and it hasn't used one ounce of data or cellular service. Leave it to Sprint to swindle you out of not only a new contract but added fees on top of an already astronomically high bill of over $425 per month. Unbelievable! I literally spent an hour on the phone repeating myself to someone who clearly did not understand my concerns nor did she or her manager do a thing to resolve my issue. It won't be long before I become an ex-Sprint customer. I've been one for almost 20 years although it shows I was there for only 10, I was on a SERO plan for years prior to 2007...and this is how they treat not only long-term customers but loyal ones! Sad and pathetic. But anything to make a buck huh Sprint!? I would never recommend ANYONE to open an account with Sprint nor would I renew my service after this round of contracts are up! Make a change Sprint...this is completely unacceptable. And what kind of manager just transfers a call without explaining the situation to the next person to have to deal with OR letting the customer know causing more unnecessary frustration.