Good morning. I wanted to jump in here on this unlock. As of this message, I'm still showing the phone as locked. Is the phone powered on and connected to WiFi? If not, please set it up and I'll attempt to send the unlock code.
The unlock won't process, due to a FED lock. This is the financial responsibility lock. However, there isn't any money owed on the phone. I'll submit a ticket for it to be unlocked. It can take 2-3 days. I'll send you a private message to get your contact information.