In order to unlock the device, there are certain requirements that it needs to meet, among the most important are:
That the device is unlock capable.
That it is fully paid, meaning that it cannot have any pending contract nor balance.
Never has been reported lost or stolen. The account last associated with the device must be current.
To get information about other requirements, please visit: http://sprint.co/2HF8FlH. If your equipment meets the requirements, we can proceed with your request.
Juan Sprint Social Care
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