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20 years what does it get a long time customer

Journeyman

20 years what does it get a long time customer

Been with Sprint since 1999 (a shareholder for many of those years). Need to upgrade 4 phones (out of 7 on my plan) . I realize the day of sign up for 2 more years gets a phone. ATT giving away a free phone for a purchased phone. Sprint offered to give me $180 off a new XR. How do I stay a Sprint customer? I added the 7th phone last summer. (new line was turned on to a old phone -), but Sprint is telling me I'm locked in for 2 years? Why? was told it could take seven days to reverse by Customer Care? Why? 

2 REPLIES
Sprint Social Care S.M.A.R.T. Agent

Re: 20 years what does it get a long time customer

Sounds like a lot going on. I am going to PM you for account information to take a look. 

Journeyman

Re: 20 years what does it get a long time customer

Sounds like a nightmare 

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