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Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?

Journeyman

Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?

Sprint BYOD doesn't work after using with MVNO Tello.

I have tried to sign up for the 1 year Sprint service, which fails the BYOD check because Tello has not changed it back to postpaid SPCS.

Can someone please help me with this issue?

 

Thank you!

9 REPLIES 9
Sprint Social Care S.M.A.R.T. Agent

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?

Tello would have to change it back. We can't do that. 

Journeyman

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?

Hello Katey88,

 

Hmm, I contacted Tello earlier and they said Sprint has to. Here is what they suggested:

ok , what happens is that since Sprint is the same provider for tello , they - Sprint need to do a CHANGE FLAG on their side17:55:16
please let them know that tello work with Sprint network and they need to do a change flag on their side17:55:53
 
Me
I was told by Sprint that tello needs to change the flag?17:56:24
 
Monica
no, because the request need to be done for our network provider / Sprint17:57:03
they have to do it17:57:07
not tello17:57:10
probl;ably the agent that is helping you does not know that sprint is the network provider for tello17:57:38
Please request to speak with supervisor17:57:50
they will know about this and help you17:57:59
 

 

Thanks for the help and any suggestions!

 

Sprint Social Care S.M.A.R.T. Agent

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?

Good morning. I'm happy to review that phone for you and submit the ticket that's needed to change to ownership code. I'm going to send you a private message to get some more information. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?


@RedCruzr_Sprint wrote:

Good morning. I'm happy to review that phone for you and submit the ticket that's needed to change to ownership code. I'm going to send you a private message to get some more information. 

 

 


Good morning @RedCruzr_Sprint,

 

Thanks for taking a look. I have replied to your pm.

 

Thanks.

Journeyman

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?


@RedCruzr_Sprint wrote:

Good morning. I'm happy to review that phone for you and submit the ticket that's needed to change to ownership code. I'm going to send you a private message to get some more information. 

 

 



Dear @RedCruzr_Sprint ,

Can you please help me too?  Tello also won't change the flag on my phone from prepaid PLBL back to postpaid SPCS.

Journeyman

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?


@RedCruzr_Sprint wrote:

Good morning. I'm happy to review that phone for you and submit the ticket that's needed to change to ownership code. I'm going to send you a private message to get some more information. 

 

 


Dear @RedCruzr_Sprint ,

Can you please help me too?  Tello also won't change the flag on my phone from prepaid PLBL back to postpaid SPCS.

Sprint Social Care S.M.A.R.T. Agent

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?

@tellotosprint, I'm happy to help. Has the phone been deactivated from Tello?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?


@RedCruzr_Sprint wrote:

@tellotosprint, I'm happy to help. Has the phone been deactivated from Tello?

 

 


Dear @RedCruzr_Sprint ,

Yes, the phone has been deactivated from Tello and I'm ready to have it go back on Sprint.

Sprint Social Care S.M.A.R.T. Agent

Re: Change iPhone 4S Flag from Prepaid (PLBL) to Postpaid (SPCS)?

Good to hear. I'm going to send you a private message to the information to proceed. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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