I need a phone number for a member of management or I need them to contact me. I have been a customer for 16 years and have been hung up on multiple times today when asking to speak with a supervisor.
Oh goodness, that is not how we want our customers to be treated. I would more than happy to help, and send some feedback up. Can you tell me what happened? You can PM me if you would like.
I understand your frustration. Honestly, the system tells us whether we can set up payment arrangements or not. I'm happy to look at the account and figure out what is going on. I'm going to send you a private message to get your account information.
We're working in a private message. Do you have it?