So I transfer my service to another carrier 2 weeks ago and put in the request to unlock my galaxy s9+. To this date, exactly 2 weeks have passed and after over 10 calls to the customer support, my phones are still not unlocked. I have gotten confirmation from multiple representatives stating my phones were unlocked and even emails indicating my devices were unlocked. I have tried using SIMs from T-mobile, AT&A, and Cricket. My phone still has the same message displaying: Please contact Sprint to unlock your device. The Customer Service is so bad, I am not sure what to do at this point.
Hi Jacklu789! Can you send me a Private Message? I'll be able to get that unlocked for you pretty quickly. You'll need to be sure the phone has a Sprint SIM card inserted and connected to WiFi, and powered on.
I'll need the following info
IMEI of that phone
phone number it was last active on
account pin or security question answer
You're welcome. Now I see that the unlock was processed on 8/8/19. Was the phone set up to receive the signal?