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Paid off phone but still under lease,

Journeyman

Paid off phone but still under lease,

Hi I paid off my iPhone weeks ago and this has yet to be reflected in my account. I want to change to a new carrier but am being held hostage at sprint. How can I rectify this issue?

3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: Paid off phone but still under lease,

We would hate to lose you as a customer. But what do you mean we are holding your hostage? What can we do to help?

Journeyman

Re: Paid off phone but still under lease,

I am trying to take my phone to another service. When I put in my IMEI numbers it says the phones are still under contract and can't be brought over. The phones are paid off and there is no contract. Not sure what to do. 

Sprint Social Care S.M.A.R.T. Agent

Re: Paid off phone but still under lease,

Hmm.. If you have paid them then they should be good. Let me check in the account. I am going to PM you. 

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