cancel
Showing results for 
Search instead for 
Did you mean: 

Return kit order May 1st

Journeyman

Return kit order May 1st

I’ve been a long time customer. And I upgraded my sisters phone for her and failed to realize that she never returned her leased phone . End of my April I have chatted with a representative who told me I had no limit to return phone and that I would be mailed a return kit. Middle of May nothing .. end of May nothing I once again chatted and they told me to go into a store . And here I am being bounced around from stores to stores to back to 1800 number and I’m just trying to return this phone ! Please help 

5 REPLIES 5
Sprint Social Care S.M.A.R.T. Agent

Re: Return kit order May 1st

The kits are ordered at the time the lease is cancelled. Since it hasn't shown up, we request that you order it online. Please visit www.sprint.com/returnkit.

 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Return kit order May 1st

 I’ve ordered two return kits already from calling customer care and I’ve also gone on that link and it doesn’t give me an option to order a return kit 

Sprint Social Care S.M.A.R.T. Agent

Re: Return kit order May 1st

Is the kit shipping to the billing address on your account?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Return kit order May 1st

Yea address was verified twice 

Sprint Social Care S.M.A.R.T. Agent

Re: Return kit order May 1st

Thank you. I want to ensure that I'm getting it sent to the correct place.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat