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S7 UICC locked to Sprint sim despite what I was told

Journeyman

S7 UICC locked to Sprint sim despite what I was told

Hello!

 

I am also trying to unlock my S7. I have called and chatted with a sprint rep that told me my device is unlocked. The device is paid for >2 years. However, my UICC still shows locked to a Sprint sim. I've restarted, done the 72786 reset, and clicked on the PRL/profile update.

 

Can you please help me so my UICC Unlock status is not stuck on the sprint network?

 

Thank you!

1 REPLY 1
Sprint Social Care S.M.A.R.T. Agent

Re: S7 UICC locked to Sprint sim despite what I was told

Hi Shrimpsiumai1! Can you please send us a private message?  First, review this article and provide us the required info in the PM. 

 

https://community.sprint.com/t5/Phone-Device-Support-Library/SOLUTION-Sprint-Hints-for-Successful-Un...

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