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S8 Plus Unlock Issue

Journeyman

S8 Plus Unlock Issue

I've encountered an issue with a paid off device. I contacted Sprint several times regarding my unlocking not being completed. All the customer service reps keep reiterating is that it shows that my phone is unlocked on their end. After reading another post on here, it seems like my phone needs to be relocked and unlocked again to complete the process? Please help!

3 REPLIES 3
Sprint Social Care S.M.A.R.T. Agent

Re: S8 Plus Unlock Issue

We can look into unlocking the device. Do you have a Sprint SIM? 

Journeyman

Re: S8 Plus Unlock Issue

Yes, I have one in the device.

Sprint Social Care S.M.A.R.T. Agent

Re: S8 Plus Unlock Issue

Thank you for providing the IMEI. After looking into the account it states there is a past due balance. We are unable to unlock these devices with a past due balance. 

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