Paid off my iPhone weeks ago. Called Sprint and they said within 2 business days I would receive a code. Never received a code. Called again; same thing. Called three time after; same thing. It's now two almost two weeks and no code. Phone is completely paid off. In addition to calling seven times, I'v sent numerous private messages. All promise to fix the problem, but none do anything.
I'm now overseas. Paying tons of fees for making phone calls from a US phone number overseas. I now have to buy a new iPhone because the one I bought from Sprint in the US will not be unlocked. All told, Sprint will have cost me over $1800 dollars.
At this point since Sprint refuses to honor their contract after I paid off my phone, I now have to spend my time warning other military members about the Sprint Scam. #SprintstealsfromMilitary
Let's take a look at the issue here. First, the unlock is an over the air signal sent to the phone. It's not a physical code sent to the phone that you would see. Second, you've stated the phone is completely paid off, but when was the balance paid? If you just paid it off on this current bill and the due date hadn't passed, the phone wouldn't have read as eligible. Third, once the unlock request was submitted, did the phone still have the Sprint SIM in the phone and was it connected to data? It would have needed to be set up this way for 2-3 days to ensure the unlock was successful.
Thank you very much for your reply. You've already been more helpful than seven Customer care reps.
I was told I'd receive an email with a code, so I guess that was wrong. Thanks for clearing it up.
The phone has been paid off for 2 weeks.
The phone still has the Sprint SIM in it. It's connected to data, but now its connected to data in the UK via my still active Sprint plan (not sure if that matters).
by chance do you have access to wifi over there?
the agent is already assisting you..im going to drop a bit of info you can scan over though to make sure is in place so you are ready on your end.
While waiting for your ticket to be worked please ensure:
Are you staying as a Sprint customer? I'll need to review the phone and account for the eligibility. I'm going to send you a private message to get your information.