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Sprint giving me the run a round over my buy backs

Journeyman

Sprint giving me the run a round over my buy backs

So I went into a sprint store with 4 iPhones from att that we owed money on. The sale rep said yes sprint will give you up to 350 per line so we did... we ported only 2 of the 4 numbers because we opt for new numbers and I asked the sale rep if that would be a problem she said no.. she took the 4 phones she said when you get your final att bill email it to me and I’ll put in those buy back request and I did.. I got the email showed that sprint was only giving me credit for 2 lines so I called she said it’s not a problem I’m gonna get my manger to put those other 2 lines in for you which the amount they promised to get is 580 dollars so I gave it a weekend and I called back and that sales rep had quit so I asked for the manager since I thought she knew about the situation and she didn’t have a clue what I was talking about so I had to start off from the beginning and she tells me that I won’t be getting anything for those 2 lines because I didn’t port the numbers in so they got 2 phones from me and I’m screwed I told her to just give those 2 phones back since I’m not getting credit and she said it’s too late I don’t have them to give  so it’s been 2 weeks and I still haven’t heard anything I get the complete run around it I knew sprint was this shady I would’ve just went to verzion

6 REPLIES 6
Sprint Social Care S.M.A.R.T. Agent

Re: Sprint giving me the run a round over my buy backs

Hi Alicia. The manager is correct in that if the number isn't ported over from AT&T then it isn't eligible for the Clean Slate. Have you already cancelled the other 2 lines that were not ported over? 

 



"Hail Yourself!" - Ben Kissel


Journeyman

Re: Sprint giving me the run a round over my buy backs

Yes those phones were turn off already sprint took the phones so I can’t get them back if they aren’t gonna give me credit for them
Journeyman

Re: Sprint giving me the run a round over my buy backs

The rep never told me that those 2 lines had to be ported in to get the buy backs and she took my att phones now they are gone and sprint isn’t going to pay out for those 2 so I’m getting screwed when it was clearly the reps fault
Sprint Social Care S.M.A.R.T. Agent

Re: Sprint giving me the run a round over my buy backs

The store should be able to get those phones back for you so that you can return them to AT&T. 





"Is your name Wi-Fi? Because I'm feeling a connection."
Journeyman

Re: Sprint giving me the run a round over my buy backs

Well I told them to just give those 2 lines back to me and she said they were long gone back to the manufacture and no way of getting them back
Sprint Social Care S.M.A.R.T. Agent

Re: Sprint giving me the run a round over my buy backs

Well if you are not going to get credit for them and still owe AT&T for the phones, they need to get them back. They should be able to track where they are for you. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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