Sprint Community Registration currently closed. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
Sprint Community Registration currently closed. Please use the My Sprint app or Sprint.com to manage your account. If you need assistance, please visit Sprint.com/chat or visit community.t-mobile.com
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Terms of Service (You accept these during registration for this Community!)


Terms of Service (You accept these during registration for this Community!)

Sprint.com Community Terms & Conditions

Welcome to the Sprint Community! This is where you can exchange ideas, tips, information, and techniques related to our products and services with other Sprint users and Sprint care agents to find information about your Sprint device and services. You agree that by visiting, accessing or otherwise participating in the Sprint Community, you agree to the following Sprint.com Community Terms & Conditions (“Community Ts&Cs”). You agree that by accessing the Community you are bound to the Community Ts&Cs, the Sprint Privacy Policy , Sprint’sAcceptable Use Policy, and Sprint’s Visitor Agreement. It is important that you carefully review these policies as they cover important information on Privacy, Disclaimers of Warranties and Indemnification. 


California Consumer Privacy Act


Do Not sell my personal information



Finally, the Sprint Community is intended for a mature audience and not for children under 13 years of age. To use the Sprint Community (i.e., to read or post), you represent that you are at least 13 years old. Sprint reserves the right to change the terms and conditions of this Agreement at any time.

Content. Sprint does not pre-screen or endorse any information submitted by participants in the Community ("Posts"), and is not responsible for ensuring the accuracy of any Post. We may remove any content or Post in the Community for any reason. The criteria for removing content include but are not limited to:

  • Content that is obscene or uses obscene, profane, or sexually explicit language.
  • Content that is violent, racist, incendiary, abusive, threatening, or slanderous against anyone or any group.
  • Content that violates any local, state or federal law.
  • Content intended to exploit, solicit, or harm minors.
  • Content containing your own or anyone else's personal information including, but not limited to passwords, credit card numbers, contact information, account information, Framily ID, CPNI or other personally identifying information.
  • Content that uses JavaScript or active code, repetitive posts, or otherwise taking actions that interfere with site operations.
  • Content that includes Trojan horses, worms, spyware, files, executables, or external links to sites that force the download of any virus, program, spyware or other content or code that could alter, interfere with, damage or destroy data or functionality of any computer hardware or software or mobile device.
  • Member violations or deleted posts or warning letters, or discussion of sanctioned or no longer registered users.
  • Content relating to current, future, or proposed lawsuits for Sprint. This is not the forum for legal issues with Sprint, and we are not allowed to discuss ongoing litigation. 
  • New threads for topics that already exist.
  • Content that advertises products or services, including external links for self-promotion of content related or unrelated to Sprint.
  • Content that is posted in more than one forum.
  • Content that is overly negative, hostile or does not add to the conversation.
  • Sprint reserves the right to immediately disable an account and reject all Posts if a community member's display name contains profanity of any type or in any way mimics an official Sprint or Sprint employee account. No warnings will be issued in this instance.

Sprint may limit or terminate any user’s access to the Community for any reason, including temporary or permanent banishment from the Community. Sprint may take action against people falsely claiming to be someone they are not (including any community member), claiming expertise or credentials that they do not possess, or those users that violate these Sprint Community Ts&Cs.

Sprint Employees. Sprint employees may participate in the Sprint Community, but are required to be identified by a Sprint logo or badge. All Sprint employees are bound by the Sprint Social Media Policy, Privacy Policy, and all other Sprint Policies when accessing, using, or participating in the Community. T-Mobile employees (other than Care Agents) may not ask Community members for any personal information via a post in a community forum, and are not authorized to access customer accounts in any capacity or for any reason. Sprint employees that participate in the Community do not represent Sprint, may not claim to speak on behalf of Sprint, and their views and opinions do not necessarily reflect those of Sprint. One of the features of the Sprint Community is the availability of authorized, identified Sprint Care Agents to answer questions. When an inquiry involves account-specific questions, the Sprint Care Agent may assist using private messaging or the chat feature, but never through a Post.

Changes. Sprint may at any time change these Community Ts&Cs, or any other part of the Agreement. The most current version of the Community Ts&Cs are always available in the Community. If any change we make to the Community Ts&Cs is unacceptable to you, you should discontinue accessing the Community. Your continued access to the Community will always indicate your acceptance of the most up-to-date version of the Community Ts&Cs.

Sprint Use of Posts and Content. If you provide any ideas, suggestions, or recommendations on this site regarding Sprint’s products, technologies or services (“Feedback”), Sprint may use such Feedback and incorporate it in Sprint products, technologies, and services without paying royalties and without any other obligations or restrictions. By posting to the Site you agree to grant Sprint a perpetual, royalty-free, non-exclusive worldwide right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to the Post. If you do not want to grant to Sprint the rights set out above, do not post to the Site.


Crusader for Customer Advocacy
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat