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Welcome, Rules & Guidelines


Welcome, Rules & Guidelines

Welcome to the New Sprint Community! This is where you can exchange ideas, tips, information, and techniques related to our products and services with other Sprint customers & community members to find information about your Sprint device and services. 

First things to do:

  1. Remember when creating your user name, it will also be your display name.
  2. Select your avatar, or upload your own!
  3. Feel free to introduce yourself!
  4. Ask and answer questions!

What you should know:

Rule 1 BE KIND! The people in this community are here to help or they need help; please be nice and appreciative, and understanding. This isn't a forum for haters, or trolls. We understand that you may be frustrated when you cannot find an answer to your question or you are not happy with a situation. It is okay to complain if you are looking for help, but please provide details and give others a chance to help you. If you are not looking for help and your only purpose here is to disrupt conversations and complain, you will want to find another forum on which to post. 


Please be respectful of others including members, Sprint employees, Community Managers, Moderators and advocates (non employee super users). Community Managers reserve the right to ban anyone not following any of the rules in this list, whether in public or private, without warning in order to ensure our members have a positive environment in which to engage. 


Rule 2DO NOT post personal or account information, and do not give it out to anyone who does not have the following badges:

Sprint Employee BadgeSprint Employee BadgeSprint Employee: Awarded to Sprint Employees who participate on these forums.  It can only be put on the profile by a Community Manager after employment verification





Social Care AvatarSocial Care Avatar

Social Care avatar: Assigned to Social Care and S.M.A.R.T. reps who are here on the forums to assist customers.  It is only ever awarded by Community Managers after verification


A Sprint Community Manager38x38_administrator.png identified by the Admin & Sprint logos next to their user name. 


Just a reminder, per the Terms and Conditions: Sprint does not pre-screen or endorse any information submitted by participants in the Community ("Posts"), and is not responsible for ensuring the accuracy of any Post. We may remove any content or Post in the Community for any reason.

The criteria for removing content include but are not limited to:

  • Content that uses JavaScript or active code, repetitive posts, or otherwise taking actions that interfere with site operations.
  • Content containing your own or anyone else's personal information including, but not limited to passwords, credit card numbers, contact information, account information, device identification such as IMEIs or MEIDs or other personally identifying information. Notwithstanding the foregoing, you are solely responsible for any third-party use of any personal information you disclose to the community.
  • Content intended to exploit, solicit, or harm minors.
  • Content that violates any local, state or federal law.
  • Content that is violent, racist, incendiary, abusive, threatening, or slanderous against anyone or any group.
  • Content that is obscene or uses obscene, profane, or sexually explicit language.
  • Content that includes Trojan horses, worms, spyware, files, executables or external links to sites that force the download of any virus, program, spyware or other content or code that could alter, interfere with, damage or destroy data or functionality of any computer hardware or software or mobile device.
  • Content discussing member violations or deleted posts or warning letters, or sanctioned or no longer registered users.  See below for the appropriate steps to take if you have questions regarding a specific moderator action.
  • Content relating to current, future, or proposed lawsuits or other formal complaint actions against Sprint with bodies such as the States Attorneys, the BBB or  the FCC. This is not the forum for legal issues or formal complaint activities with Sprint, and we are not allowed to discuss ongoing complaints of this type.
  • New threads for topics that already exist. Content that is posted in more than one forum, repetitive posts that do not add to a discussion.
  • Content that advertises products or services, including external links for self-promotion of content related or unrelated to Sprint.
  • Content that is overly negative, hostile or does not add to the conversation.
  • Sprint reserves the right to immediately disable an account and reject all Posts if a community member's display name contains profanity of any type, that in any way mimics an official Sprint or Sprint employee account or that demeans the Sprint brand. No warnings will be issued in this instance.

Click here if you would like to review the Terms and Conditions you accepted when you created your account and/or logged in to the Community.


If you have questions about a specific moderator activity such as a removed thread, please send a private message to @seawolf or @Em_Will_I_Am  You may also politely respond to the private message reminder if you received one from a moderator.  Moderators and admin will not discuss action taken against other members.  Final decision regarding any content or user's status is the sole purview of the Community Admin.


Any questions? Click here to search for answers or ask new questions!


Crusader for Customer Advocacy
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat