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Call forwarding control
Well I need call forwarding control on all my devices. Right now I have an employee that left town and did not turn on call forwarding while they were on a cruise ship. The device is now at their house with nobody there and no way to turn on call forwarding. This potentially can lose me money and lose clients trust because nobody's answering. I called T-Mobile and they informed me that there is no possible way from The Hub that I can do this function because it has to be done from that device. Now I feel that this is not giving the owner us the full range of control over our devices. Can you please add this feature so no Revenue will get lost in the future.
CoachBilly
Visitor
36 minutes ago
3Views
0likes
0Comments
Jump On Demand Lease
Anyone have experience with jump on demand lease, and T-Mobile seeming to want to get people off that program? Every year my wife and I just turn in our iPhones for new model, with small down payment, but this year they are saying it’s over $400 down. So should we pay off lease and get into new purchase plan (which seems like only best option), and what plan if we do want to upgrade each year?
OCDrummer74
Network Novice
45 minutes ago
jump
jump-on-demand
lease
141Views
0likes
1Comment
Lied to about Amazon TV promotion when switched
When I switched over from Spectrum to T Mobile internet I choice the Amazon Fire tv. When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!!
Smorris123
Visitor
2 hours ago
4Views
0likes
0Comments
Nintendo Switch error code 2618-0513 on 5G Gateway G4SE
I’ve recently updated my router to the 5G gateway G4SE. I am trying to do online play on Mario Kart 8 Deluxe and it gives me the error code on not being able to connect to other consoles. I haven’t had much of a problem with my old T-Mobile router and I’ve tried all other options of restarting my router and making a new network with a different WPA than my main network. I’ve contacted Nintendo about this and they have said to restart my router and try again and also that it may be a firmware issue. My firmware on my router is 1.03.20 which I believe is the most recent one. I only had problems with this certain game and online play. What solutions can I do about this ?
mslcscan
Roaming Rookie
2 hours ago
700Views
2likes
5Comments
Free Amazon Fire TV if you purchase internet
I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink "Redeem Now" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable
7272722719
Visitor
6 hours ago
19Views
0likes
0Comments
G4SE Admin login
Why can I not login to the G4SE gatway with the username (admin) and password listed on the device? All I get is an info page that showes the status. I would like to change the wifi name and password. I was also under the impression I could manage the gateway with the TMobile app. It just shows the status also and does not allow for any management options. Am I missing something?
Solved
chaswest1
Roaming Rookie
6 hours ago
home internet service gateway
1.3KViews
2likes
5Comments
Price Lock
On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out….
Solved
rabarry
Newbie Caller
7 hours ago
26KViews
50likes
327Comments
My bill
Are you going to raise my bill
Gfishbaugh
Network Novice
7 hours ago
25Views
0likes
0Comments
Contact Mike Sievert, President & CEO
I’m not 100% sure but I think this is Mike Sievert’s email address. Mike.sievert@t-mobile.com. He also has X and Instagram accounts @mikesievert. If you do contact him, please be respectful. This is the email I sent today. Hi Mike, I’m sure my email won’t make a bit of difference, but I think it’s important for you to know how your customers feel and the damage that is being caused to T-Mobile’s reputation due to your latest price increase. When I first switched the T-Mobile, the ad I responded to promised no rate increase ever. With all the chatter on the Internet right now, I see that there was a contradictory term hidden in a link called FAQs that said if T-Mobile ever did increase the price and you want to leave, if you notify T-Mobile within 60 days, they will pay your last line charges. I think it’s charitable to say this was a very deceptive ploy. The T-Mobile rep I spoke to said the current price increase action was taken because of inflation. I’m sure you’re aware that the current inflation rate is down to 2.8%. Also T-Mobile has taken actions which could be construed as de-facto price increases to combat in inflation. The first was forcing customers to have their monthly payments taken out of their bank account instead of charged to their credit card if they wanted to avoid the five dollar fee. The cost to me, of course was losing any cashback I have from my credit card, but also the risk of exposing my bank information to potential hacking. Then again the first time Netflix increased their prices I lost my ad free Netflix and in order to continue to experience that benefit without ads, it would’ve cost me more money. I am perplexed since in 2024 T-Mobile’s net income increased 36.3% in 2023, so it seems like T-Mobile is doing just fine. It looks like you’re doing just fine also with total compensation package of $37 million in 2023 up from the mere $29 million you were awarded in 2022. Do you really have to squeeze an extra five dollars a month out of your customers who probably make an average of .13% .4% of your annual compensation package? Not a good look.
CLP
Newbie Caller
8 hours ago
31Views
0likes
0Comments
Charged for 2 lines since August 2023 for Single Line
Hi folks - this is March 2025 and we were on auto pay all the time. We cancelled a line in August 2023, and even then we have been charged for 2 lines for $100 for seniors. We bought it to the attention of the T mobile staff, they seem all in a different country, not sure if this will be resolved. Can someone reach out to me to resolve this issue from T-Mobile. I need the refund for the 20 months of overcharging.
snaware
Visitor
8 hours ago
21Views
0likes
1Comment

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When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!! 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I am trying to do online play on Mario Kart 8 Deluxe and it gives me the error code on not being able to connect to other consoles. I haven’t had much of a problem with my old T-Mobile router and I’ve tried all other options of restarting my router and making a new network with a different WPA than my main network. I’ve contacted Nintendo about this and they have said to restart my router and try again and also that it may be a firmware issue. My firmware on my router is 1.03.20 which I believe is the most recent one. I only had problems with this certain game and online play. What solutions can I do about this ? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"684","kudosSumWeight":2,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181844":{"__typename":"Conversation","id":"conversation:181844","topic":{"__typename":"ForumTopicMessage","uid":181844},"lastPostingActivityTime":"2025-03-17T14:18:18.096-07:00","solved":false},"Forum:board:gateways-devices":{"__typename":"Forum","id":"board:gateways-devices","displayId":"gateways-devices","nodeType":"board","conversationStyle":"FORUM","title":"Gateways & Devices","shortTitle":"Gateways & Devices","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:206172":{"__typename":"User","uid":206172,"login":"7272722719","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Visitor","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:206172"},"ForumTopicMessage:message:181844":{"__typename":"ForumTopicMessage","subject":"Free Amazon Fire TV if you purchase internet","conversation":{"__ref":"Conversation:conversation:181844"},"id":"message:181844","revisionNum":1,"uid":181844,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:206172"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-03-17T14:18:18.096-07:00","lastPublishTime":"2025-03-17T14:18:18.096-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink \"Redeem Now\" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3168","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:116618":{"__typename":"Conversation","id":"conversation:116618","topic":{"__typename":"ForumTopicMessage","uid":116618},"lastPostingActivityTime":"2025-03-17T13:26:54.588-07:00","solved":true},"User:user:121803":{"__typename":"User","uid":121803,"login":"chaswest1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Roaming Rookie","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:121803"},"ForumTopicMessage:message:116618":{"__typename":"ForumTopicMessage","subject":"G4SE Admin login","conversation":{"__ref":"Conversation:conversation:116618"},"id":"message:116618","revisionNum":1,"uid":116618,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:121803"},"metrics":{"__typename":"MessageMetrics","views":1289},"postTime":"2024-09-25T06:01:36.000-07:00","lastPublishTime":"2024-09-25T06:01:36.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Why can I not login to the G4SE gatway with the username (admin) and password listed on the device? All I get is an info page that showes the status. I would like to change the wifi name and password. I was also under the impression I could manage the gateway with the TMobile app. It just shows the status also and does not allow for any management options. Am I missing something? 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I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out…. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"355","kudosSumWeight":50,"repliesCount":327,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181838":{"__typename":"Conversation","id":"conversation:181838","topic":{"__typename":"ForumTopicMessage","uid":181838},"lastPostingActivityTime":"2025-03-17T12:49:34.140-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"User:user:149137":{"__typename":"User","uid":149137,"login":"Gfishbaugh","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Network Novice","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:149137"},"ForumTopicMessage:message:181838":{"__typename":"ForumTopicMessage","subject":"My bill","conversation":{"__ref":"Conversation:conversation:181838"},"id":"message:181838","revisionNum":1,"uid":181838,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:149137"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-03-17T12:49:34.140-07:00","lastPublishTime":"2025-03-17T12:49:34.140-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Are you going to raise my bill ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"40","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:181830":{"__typename":"Conversation","id":"conversation:181830","topic":{"__typename":"ForumTopicMessage","uid":181830},"lastPostingActivityTime":"2025-03-17T12:11:46.522-07:00","solved":false},"Forum:board:plans-features":{"__typename":"Forum","id":"board:plans-features","displayId":"plans-features","nodeType":"board","conversationStyle":"FORUM","title":"Plans & Features","shortTitle":"Plans & Features","parent":{"__ref":"Category:category:home-business-internet"}},"User:user:205274":{"__typename":"User","uid":205274,"login":"CLP","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newbie Caller","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://www.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:205274"},"ForumTopicMessage:message:181830":{"__typename":"ForumTopicMessage","subject":"Contact Mike Sievert, President & CEO","conversation":{"__ref":"Conversation:conversation:181830"},"id":"message:181830","revisionNum":1,"uid":181830,"depth":0,"board":{"__ref":"Forum:board:plans-features"},"author":{"__ref":"User:user:205274"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-03-17T12:11:46.522-07:00","lastPublishTime":"2025-03-17T12:11:46.522-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’m not 100% sure but I think this is Mike Sievert’s email address. Mike.sievert@t-mobile.com. He also has X and Instagram accounts @mikesievert. If you do contact him, please be respectful. This is the email I sent today. Hi Mike, I’m sure my email won’t make a bit of difference, but I think it’s important for you to know how your customers feel and the damage that is being caused to T-Mobile’s reputation due to your latest price increase. When I first switched the T-Mobile, the ad I responded to promised no rate increase ever. With all the chatter on the Internet right now, I see that there was a contradictory term hidden in a link called FAQs that said if T-Mobile ever did increase the price and you want to leave, if you notify T-Mobile within 60 days, they will pay your last line charges. I think it’s charitable to say this was a very deceptive ploy. The T-Mobile rep I spoke to said the current price increase action was taken because of inflation. I’m sure you’re aware that the current inflation rate is down to 2.8%. Also T-Mobile has taken actions which could be construed as de-facto price increases to combat in inflation. The first was forcing customers to have their monthly payments taken out of their bank account instead of charged to their credit card if they wanted to avoid the five dollar fee. The cost to me, of course was losing any cashback I have from my credit card, but also the risk of exposing my bank information to potential hacking. Then again the first time Netflix increased their prices I lost my ad free Netflix and in order to continue to experience that benefit without ads, it would’ve cost me more money. I am perplexed since in 2024 T-Mobile’s net income increased 36.3% in 2023, so it seems like T-Mobile is doing just fine. It looks like you’re doing just fine also with total compensation package of $37 million in 2023 up from the mere $29 million you were awarded in 2022. Do you really have to squeeze an extra five dollars a month out of your customers who probably make an average of .13% .4% of your annual compensation package? Not a good look. 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