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Roaming options grayed out on GDR3

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Journeyman

Roaming options grayed out on GDR3

Has anyone installed GDR3 on their ATIV S Neo?  If so, does roaming still work?  Roaming is grayed out and the options are unchangeable.  According to a friend of mine, this has to do with some kind of file that gets processed that Sprint is not sending out properly.  Anyone know what is going on?

You can see in the attachment what I'm talking about.  The settings can not be modified and it makes it so I can't roam, which is a common necessity in my area.

Thanks.

82 REPLIES 82
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Master







Jeremy,



I apologize for the inconvenience that you have experienced and I am sorry to hear that you think we are  not helpful. Believe me that we are working diligently on a fix. 



Jen R 

Sprint Social Care Team 




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Journeyman

Troubleshooting?! Have you tried reading?

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Journeyman

I have GDR3 and CAN select Domestic Roaming.  I am having no trouble with the update.  And the new camera fix installed just fine with GDR3 installed. 

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Journeyman

LonnyL69, would you mind sharing your OS and firmware version numbers? It might help us pinpoint what's up.

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Journeyman

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Journeyman

LonnyL69 - While I'm really happy for you that you have no issues with roaming, this makes the problem even more annoying because this, to me, seems to prove the fact that there is not a problem with the device or software itself, but something Sprint needs to fix through some kind of pushed update to my (and others with the issue) device.

Sprint customer care, are you reading this?  Please fix my account!

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Journeyman

Thank you, Lonny! Guess you did the dev preview (or flashed), then, to get the OS: 8.0.10521.155? Cool.

Interesting that my Neo (SPH-I800) has a different radio software version (1621.13.7.6). Everything else (aside from the FW and OS update) is the same. Maybe that radio software version is the difference in this case.

Anyway, thanks for taking the time to post it for us. Like Tomn18, I'm happy for you (and there must be others like you), yet I'm eagerly awaiting a fix that will allow me to use my phone on trips of any real distance from the city...

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Journeyman

Jeremy, I don't think it's the radio version because I have the exact same one as Lonny.  I'm pretty sure it's something with the profile that Sprint pushes to the device.

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Journeyman

Sigh...I thought that was overly simplistic, but worth a try. You're probably right, Tom.

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Master







tomn18 and others,





I'm really sorry for the inconvenience and frustration this issue has caused you. I have escalated this issue to our device managers, which should lead to an official response from Sprint. I hope that the response will lead to a resolution. Stay tuned.



*Julian

Sprint Social Care




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Journeyman

Any update on this issue? Still a problem that no one wants to acknowledge at Sprint.

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Master

jcroynhp,

Thanks for the post, the last agent notified our device team of the concerns brought to us on this forum. Once we have an update it will be posted here.

Eduardo

Sprint Social Care

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