Has anyone installed GDR3 on their ATIV S Neo? If so, does roaming still work? Roaming is grayed out and the options are unchangeable. According to a friend of mine, this has to do with some kind of file that gets processed that Sprint is not sending out properly. Anyone know what is going on?
You can see in the attachment what I'm talking about. The settings can not be modified and it makes it so I can't roam, which is a common necessity in my area.
I apologize for the inconvenience that you have experienced and I am sorry to hear that you think we are not helpful. Believe me that we are working diligently on a fix.
Sprint Social Care Team
LonnyL69 - While I'm really happy for you that you have no issues with roaming, this makes the problem even more annoying because this, to me, seems to prove the fact that there is not a problem with the device or software itself, but something Sprint needs to fix through some kind of pushed update to my (and others with the issue) device.
Sprint customer care, are you reading this? Please fix my account!
Thank you, Lonny! Guess you did the dev preview (or flashed), then, to get the OS: 8.0.10521.155? Cool.
Interesting that my Neo (SPH-I800) has a different radio software version (16126.96.36.199). Everything else (aside from the FW and OS update) is the same. Maybe that radio software version is the difference in this case.
Anyway, thanks for taking the time to post it for us. Like Tomn18, I'm happy for you (and there must be others like you), yet I'm eagerly awaiting a fix that will allow me to use my phone on trips of any real distance from the city...
tomn18 and others,
I'm really sorry for the inconvenience and frustration this issue has caused you. I have escalated this issue to our device managers, which should lead to an official response from Sprint. I hope that the response will lead to a resolution. Stay tuned.
Sprint Social Care
Thanks for the post, the last agent notified our device team of the concerns brought to us on this forum. Once we have an update it will be posted here.
Sprint Social Care