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Can Not Receive Voicemail, Only Voice SMS

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

I tried several of the suggestions on this site and none of them worked for me.  I did some more searching and came up with this and it WORKED on my Samsung Epic Touch II

From the home screen -

- Menu/Settings/Applications/Manage Applications/Voicemail/Clear data

- This will wipe out your old Inbox messages but your filesystem will come clean

Good Luck!

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

I tried several of the suggestions on this site and none of them worked for me. I did some more searching and came up with this and it WORKED on my Samsung Epic Touch II

From the home screen -

- Menu/Settings/Applications/Manage Applications/Voicemail/Clear data

- This will wipe out your old Inbox messages but your filesystem will come clean

Good Luck!

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

This worked for me.

Tap the voicemail app, Menu, Compose, Record(Just a few seconds), Send to voicemail (not mail or gmail) activate@vvm.sprint.com.,  Once you send it give it like 2 mins and if you have any messages in the mail box they will all come through.

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

This worked for me.

Tap the voicemail app, Menu, Compose, Record(Just a few seconds), Send to voicemail (not mail or gmail) activate@vvm.sprint.com.,  Once you send it give it like 2 mins and if you have any messages in the mail box they will all come through.

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

Enormous Help!!   Thank you JP !!!

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

Ihave beem having the same problem. PLease someone help me fix this. I get the message from 9016 and the ANDROID ##### has sent you a voicemail text. I can call my own phone number and retrieve messages but I want this app stopped. HOw do we fix this?

Randilynn610

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

That worked for me. Thanks

Master

Re: Can Not Receive Voicemail, Only Voice SMS

SamInTheSouth,

I'm glad the suggested information helped.  Please do let us know if you have any questions and thank you for being a Sprint customer.

Sprint Social Care Team

David

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

this problem just started for me on my iPhone 5S. I have Google Voice, and it is not showing the messages I was notified about with the weird ANDROID// SMS message. I got the same instructions to call a number, with a confusing message about "have you bought a new handset" if so press 1, etc.

I do not seem to have Visual Voicemail on my phone, and when I call in to my Sprint voice mail, the most recent message is NOT the one I need that I was notified about on SMS. How do I fix this?

Thank you!

Master

Re: Can Not Receive Voicemail, Only Voice SMS

cerise1016 - So sorry to hear about this.  Did you contact the phone number provided and were they able to help?  If not, perhaps you could try to uninstall and then reinstall the Google Voice app on your phone. I've included a link with the steps to set up the Google Voice service on your phone http://bit.ly/1eAqtt0. Let us know how this works out. -

Kayan

Sprint Social Care Team

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

Someone please help.....ive never downloaded a sms app, and I have an iphone.....but I did have the app called trap call and recently deleted it and thats when I had the problem.....but now im also getting personal texts from people who leave a voicemail....... oh and I dont have google voice either

Message was edited by: Karrekiyasmom

Master

Re: Can Not Receive Voicemail, Only Voice SMS

Karrekiyasmom,
It sounds like you may have subscribed to Visual Voicemail to Text (VVT). Visual Voicemail to Text converts voicemail to text through an automated transcription process. You can try Visual Voicemail to Text for 30 days before subscribing. Here's some steps to unsubscribe:

1. Select the Voicemail icon on the phone.

2. Press Menu key (ICON on bottom right within application). Select Settings> Manage Subscription.

3. Pop-up Unsubscribe will appear with the option to "Unsubscribe"

Alexes Sprint Social Care Team
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