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Can Not Receive Voicemail, Only Voice SMS

Journeyman

Re: Can Not Receive Voicemail, Only Voice SMS

I've never downloaded a visual voicemail so I dont have a voicemal icon

Master

Re: Can Not Receive Voicemail, Only Voice SMS

Karrekiyasmom,

   Thanks for reaching out! Sorry to hear of the trouble you are having with the Voicemail to text. It sounds like this may have been subscribed to in error. It's not an app that you download.

   We can certainly stop the trial and remove the feature from your device. We will need to access your account and remove the feature in our Service Management tool. Please send us a private message with your account name, phone number, security pin, and the URL for this thread.

Regards,

Duane

Sprint Social Care 

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