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Cannot enable CallingPLUS on my S8+

Highlighted
Wizard

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Hi @DianeLev!

 

In order to activate Calling plus on your S8, access your phone settings, from there you should see a Calling Plus option. Tap on it and activate it from there. Hope you find this information useful.


Joel
Sprint Social Care
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

I used to be able to use and now cannot. I tried several of the suggestions in the post with no luck.

Please assist if possible.
Highlighted
Wizard

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Are you displaying any error message? Is your phone up to date as far as updates goes?


Joel
Sprint Social Care
Highlighted
Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Yes. Up to date and no error message. I am connected to a wifi network. My phone says Roam, is that an issue? What mobile network should I use?
Highlighted
Wizard

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

If that's so, please try going through Settings > System Updates > Update Profile, and let us know the results.


Joel
Sprint Social Care
Highlighted
Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Updated profile, completed the system update and still cannot use. Should my mobile network be set to Automatic?
Highlighted

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

DianeLev, it can be either LTE/CDMA or Automatic. Let's make sure that Calling Plus is on: Go to Settings > Calling Plus is On (green).


Mayorin
Sprint Social Care
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Yes all on and green
Highlighted

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

DianeLev, I'd like to continue to assist you in a private thread, feel free to reply to my Private Message at your earliest convenience.


Mayorin
Sprint Social Care
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Is it possible to help me get mywifi calling working?
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

@DianeLev, we're already on it. Please check your inbox for more details.


Fausto
Sprint Social Care
Highlighted
Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Please help me i am having the same problem it was working than it isnt working i went to the sprint store to get my screen fix and once i received it bck i wasn't getting regular networt but i was able to connect to wifi calking just fine thats the only way i was getting calls and texts than i went bck to the store about the problem and than once he did something in the phone i got to work and than it wasnt working telling me that he turned it off n i didnt tell him to do that so i am beyond pissed off I use it at work because where i work i dont get good service......PLEASE HELP I HAD MY PHONE MASTERED RESET AND EVERYTHING 

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