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Cannot enable CallingPLUS on my S8+

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Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Hello lataviascott80, let's take a look into this, please provide me the model of your device. In regards of the service in your workplace, I'd like to review the coverage, in order to do so, send me the nearest cross streets and ZIP code.


Mayorin
Sprint Social Care
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

21204 is my work area but it dont work anywhere and the phone I have is s8 plus

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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

The closet streets are 7001 north Charles street
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Wizard

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Hello @lataviascott80,

 

By any chance, when you go to the settings on your phone, does the "Calling plus" section shows up? If so, access it and confirm if is turned on-off.


Joel
Sprint Social Care
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

When I turn it on it turns right back off ...the error message says Cant connect to wifi calling service
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Wizard

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Let's  try changing the Bluetooth name of your phone, and turn on Calling plus once more. Let us know the results.


Joel
Sprint Social Care
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

I tried that also and nothing
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Wizard

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

Let us take a closer look at your account settings. Please check your inbox, I'll send you a private message shortly.


Joel
Sprint Social Care
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

 I have spent hours with sprint tech support no one has been able ro resolve my S8+ can not enable CallingPLUS.

 i swipe it to the right it trys to configure the system and stops the slider goes grey and i get the following message   "can not turn on Wi-Fi calling service."

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Wizard

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

I feel your pain. I do live out in the boonies, so Calling PLUS is a must have. Just sent you a PM so I can set to the bottom of this issue for you.

 


Cat
Small Scale Farmer 

Pulling issue and planting solutions.
If I was able to plant your solutions, please accept and/or kudos the resolution.
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Journeyman

Re: Software Update: S8/S8+ - CallingPLUS now enabled!

This is my exact problem as posted by someone on YouTube
https://youtu.be/IHUbT7gxU3s
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Journeyman

Re: Cannot enable CallingPLUS on my S8+

I also have this issue and fixes don't fix. I have to say, i HATE the Galaxy S8. had an S3 for 3 years and loved it. the S8 has been NOTHING BUT TROUBLE FOR MANY things. The most recent issue is calling plus stopped working. I have tried all the fixes here and others I have seen online to no avail. it is less than 30 days old so i am going back to store to turn in my phones and cancel my sprint accounts. Sprint sucks and so does this phone.. tired of the BS

 

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