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Cannot enable CallingPLUS on my S8+

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Journeyman

Cannot enable CallingPLUS on my S8+

I used my last 'smart' phone for7yrs. Calling Plus doesn't work on my new s8+. I slide Calling Plus on. Button turns blue. Right after update the drop down menu option showed 'deactivate wifi.  No populated address appeared (Step4). So I couldn't register e911. Wifi on. Calling Plus icon in status bar inactive. Closed page. Reopened it & Calling Plus slider is now off. Tried multiple times to get it to work. Sprint store employees stymied.  Today I saw that deactivate wifi is now replaced with 'deactivate calling plus. I followed ur instructions . I may have clicked deactivate wifi by accident . I read somewhere it actually gets deleted if that option is deactivated. I get no mobile data coverage at home. And I don't live in the boonies. This S8+ really isn't any better than my previous ATT Samsung Blackjack lI. 

182 REPLIES 182
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That is the GS8 Active model (G892U).  It has not yet updated to Android 8.0 (Oreo).  The RC1 software is the latest.  

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i thought that might have been the case once i noticed they mentioned Active.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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My phone updated and now my calling plus will not work. There is not error message. It shows on but does not display display at the top. It will not call over the internet while at home and I get no reception.

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go into the calling plus settings and make sure its on in there..then update your location in it to refresh it just in case that is the cause. then test it out and post back what the results are.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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It's still not working. I had this issue before and Sprint made me factory reset my phone. It didn't solve the problem. Then my phone updates and the calling plus worked. Now my phone updated this week and stopped working.

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your phone is now on Oreo correct? which device is it that you have again?

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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I have the s8 and it's on 8.0 fully updated. The update is what messed up my calling plus.

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got it. i know there have been a few things that update has changed up and or boogered up..might be one of the list of things needing an additional update to take care of. have you checked out the play store to make sure all the main things in there are fully up to date as well? so that they are compatible with Oreo.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Hello yes I have a customer who everytime they try to set up Calling Plus it goes through the steps but calling plus never turns on.  have already cleaed cache and data in the app did all the network update and system updates but it still wont turn on.  any help would be greatly appreciated

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Hi @SeanP, Do you get any error when you finish to set up Calling Plus?


Jey
Sprint Social Care
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I have a note 8 and I'm having thot issue with calling plus being on but not active on my wifi it's been going on for some time now like this I wanmw say since the Oreo update any help would be great thanks

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