Hello jennl0309. Sorry, we still don't have an update on this issue. This thread will be updated once we have the resolution at hand. Thanks for your patience.
@REANNALYNNE the S7's default messaging app's Enhanced Messaging isn't compatible with the S8 or Note 8. Your husband will have to install Android Messages to send Enhanced Messages to your S8. You can still use the default messaging app on the S8.
All this time no one told me this. I've been working with sprint people non-stop. Thank you. When he switched to android messages, it worked.
I'm having the same issues with sprint and have been a long time customer. I plan on leaving then when my contract is up
So again everyone phone will be configured differently and will have different settings as well as app installed on the device. First I would start out trying to use the default messaging app make sure it is up to date which mean first you must make sure to have a Samsung Account to get updates from the galaxy app store. Second you can try other messaging app as well to see if that will work again folks need to Always remember some users devices will have issues some will not Again everyone device is Not configured the same and it does not Always matter who the carrier is. So again make sure to go over these things due to sometimes things get over looked..
@Sherweaz Yeah I have seen where some had to power down then got the message correctly then they were able to activate it. Either way glad it's working now for you..