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Clarifications needed for purchasing an UNLOCKED Samsung Galaxy Phone at participating retailer

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Journeyman

Clarifications needed for purchasing an UNLOCKED Samsung Galaxy Phone at participating retailer

These are some features that do not have clear answers after researching online and these forums have no direct answers. I called Sprint customer service today to have each specialist not understand, have the product knowledge, or provide me a different answer.

 

Best Buy recommended for me to Pre-order/ the UNLOCKED version of the new Samsung Galaxy S9/+ because i do not want to have to lease my phone, change my Legendary plan, or have to add on additional cost to my monthly bill. I also have more flexibility on how i can pay for the phone since i am paying Best Buy directly and not Sprint 🙂

 

 

My questions are

 

1) Do UNLOCKED phones receive the new Android version updates and also the Samsung updates at the same time other Sprint Locked phones do (Unlocked Galaxy phones Vs the Sprint Locked Galaxy phones) ?  

  • There are many reports online and some posts on these forums where customers indicate they do not get the Galaxy series Android/Samsung updates at all or receive them on a delayed schedule. My understanding is also that each individual carrier releases the updates to their customers but because i will be owning an unlocked phone, not Carrier specific, will sprint release these updates to me, or will Samsung? If Possible please post the policy or credible link/information on this so i am not receiving just "heresay" responses. I dealt with wrong and different responses today with several specialist and it was not a good experience. 

2) Since Unlocked phones are not tied directly to Sprint, customers do not have the pre-installed bloatware on their phones like the Sprint App, Wi-fi Calling capability, or Visual/Voicemail App.

The Voicemail app is not available on the Android Play store although a Sprint Representative by the name of Sprint_Jeffrey @ Sprint Social Care posted on these forums that it would be released in 2017. I checked today, and it's not there. Is the Sprint Visual/Voicemail app going to be released via the Android Play Store? 

 

If not,

How are Unlocked Galaxy Phone Customers supposed to have access to see their Voicemails on their phone without having to install an App from a 3rd party other than Sprint? To be clear i am referring to the App on Sprint carrier phones with the current version being T.9.0.0.26 developed in part by Smith Micro Software (this can be found on the Settings > About section of the app). 

 

I prefer not to have to call my own # to hear voicemails and i much rather get the notifications on my notification bar and be able to see the phone #'s and play the messages in the App. This is a huge convenience but it is looking like this will not be available on UNLOCKED Phones. I do not like installing 3rd party apps that have ridiculous permission requirements.

 

Will Sprint release Apps or provide the capability for Unlocked Phone customers to have access to Wi-fi calling?

 

3) There are different posts that signify that unlocked Phones may have more network problems than Sprint Carrier phones. Do Unlocked, Galaxy Phones in specific, work differently on the Sprint network or have reliability issues as opposed to Sprint Carrier Phones when purchasing from the Sprint Store?

 

(I highlighted my questions that need answers and would greatly appreciate if someone from Sprint can provide me the correct information).

 

Thank You

38 REPLIES 38
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Jeffrey's got you, @slabar, he's looking at the same directions I am.

 

Let us know if that helps or not.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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Jeffrey,

 

I have no service on the old phone as I have transferred service to my new one.  Will that still work?

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Yes, it'll work.


Jeffrey
Sprint Social Care
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@Sprint_Jeffreywrote:

You should go to your old phone and dial ##RTN#. After the reset, go to your new phone and try to activate the Voicemail App again.


It's asking me to enter MSL???

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We can help you out getting that info. I'll be sending you a private message. Reply back at your earliest convenience.


Jeffrey
Sprint Social Care
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I am going to have to disagree. I purchased an Unlcked Samasung S9+ and downloaded the app from the playstore, but no matter what permissions are granted, settings are changed, and at this point anyone I talk to in tech support, the app does not function properly. Yes, it opens. Yes, it gives you the ability to PAY for the upgraded version. Yes, there is the welcome messages, but NO it does not receive any incoming messages! Heck, I even activated the full version, but nothing. The biggest problem is that SPRINT can't figure it out either. 

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We have brought up this issue with our Tech support and are still waiting on a reply. Once we have an update, we'll let you know.


Juan
Sprint Social Care
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Community members, this is the first time we've released an app for an unlocked device. Challenges in the implementation side aren't wholly unexpected.  We're working back with our product developers and will communicate information as we get it.

 

Until then, I'll ask you all to keep your comments respectful and productive.

 


SeaWolf
Sprint Community Manager & Customer Advocate
Captain of the Vicious Cream-puff
I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".


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Has there been a resolution to the VVM app?  I'm looking at unlocked versions of the S9 should they be available on Black Friday.  

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I am wondering the same thing.  Much better deal on the unlocked thru Samsung.com.  Just want to make sure I get VM notifications. 

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No, it still doesn't work no matter how many times you call support!

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@slabar wrote:

No, it still doesn't work no matter how many times you call support!


Yes, the VVM app does work with the unlocked S9.  My mother has that phone and gets all of my messages...yay.  @slabar if you are having problems with yours, shoot me your number in PM and I will have a look.

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