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Dropped calls, volume issues

Journeyman

Dropped calls, volume issues

I have a S8+, I have  had SO many issues with people not being able to hear me when placing a call or answering a call... they just end up hanging up because they think nobody is on the line.  This has affected business at work. It has been happening since I got the phone.  Now,  it' starting to drop calls when I place them,  it doesn't ring just hangs up.. also when the person tries calling back it drops over and over.  I have a hard time with this as sprint expects full payment for services I'm not getting,  I've tried tech support,  very unhappy customer as I have 6 lines with Sprint. Worst phone I've ever had,  too many problems. 

2 REPLIES 2
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GrandMaster

Re: Dropped calls, volume issues

what all troubleshooting have you attempted so far on your end to try and fix it? restart the phone? update the profile/PRL? network reset? is this happening while indoors only or both inside and outside? is it only happening in one general area? do you know if anyone else with a Sprint phone in the same places are seeing the same issues?
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Re: Dropped calls, volume issues

Hey kjreed80!

In addition to the questions fireguy_6364 asked already, please send if you don't mind, your nearest cross streets and ZIP code so I can review the coverage offered in your area to make sure everything is working as it should.


Kelvin
Sprint Social Care
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