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Google Voice activated, but not receiving calls, busy signals, etc

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Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

I have to Sprint phones, my wifes and mine, with the Sprint/Google voice integration (one phone number) and I am unable to make or receive calls. If I call a landline it'll go through but they cannot hear me, I'll just here ringing and ringing. If I call my wifes cell phone her phone won't ring at all and I'll hear the ringing and ringing and eventually be prompted to her voicemail.  What is wrong?!  Is this a Sprint or Google concern or combination of both?

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

I have 2 Epic Touch 4G phones on my account. Both are setup with Google Voice integration (using Sprint number as "the" number). Neither phone will ring through to the handset. When you call, it rings multiple times, then goes to voicemail. GV then notifies of missed call or VM. If I'm logged into Gmail (and have GV setup to forward calls to Google Chat, then it rings fine through to there. My sprint number (aka google voice number) also forwards to my office land line fine. So Google voice is working, it's the integration between that and Sprint while using the same number that is not connecting for me.

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

Same here, but I had to call Sprint to disable it.  Just disabling it through the GV website didn't work.  I can't afford to take a chance with the app again.

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

Just disabled google voice and getting calls back on my phone. I don't know who to blame, Could be google or sprint.

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

I am having the same issue with my google voice integrated sprint iPhone where the sprint # is the one used as google voice. I am getting this issue more and more lately. At first I thought its my GV settings, but I was getting calls once in a while. As I read this post, I understand that I am not the only one. I would assume that since sprint are upgrading the network to LTE, there may be some technical problems.

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

I am having the same problems

Things to note:

Seems to be worse when calling sprint numbers (I haven't tried other mobile numbers)

Land lines seem to work everytime

Calling a users Google Voice number works everytime.

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

Just to add to this:

Both my wife and I are experiencing similar issues.  I still have both my Google Voice number and my Sprint number.  It doesn't matter which number is called - many of my incoming calls go straight to voicemail.

My wife uses her Sprint # with GV.  She is experiencing the same issue.

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

I tried to find a contact number, but I read somewhere there isn't anyway to contact them.  Maybe that's wrong?

Wizard

Re: Google Voice activated, but not receiving calls, busy signals, etc

KINGSCHARM994,

Based on the above symptoms the issue appears to be with Google Voice itself.  Have you attempted to contact their help center? 

Sincerely,

Fergie_B

Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday

Journeyman

Re: Google Voice activated, but not receiving calls, busy signals, etc

I am also having the same problem as the person mentioned above and it all started about 2 weeks ago.  I thought it was the phone so i switched from an EVO 3d to the Galaxy siii and its still doing it.  Very frustrating.