My issues are the same as everyone elses, so it kind of frustrates me that Sprint can't fix it! If everyone with this sorry piece of electronics is having the same problems, you would think they would take it off of the shelf rather than add to the list of dissatisfied Sprint customers. I have been with Sprint for a long time now, and up to now I have been extremely happy with the phones and the service I have received. But since buying my Samsung Reclaim, the phone has been nothing but crap for the majority of the 10 months that I've owned it. At first I thought it was a fluke that the charger wouldn't connect because it didn't do it all of the time, but now I can barely get it to charge. I have been to two different Sprint stores, and both say there is nothing they can do because they don't have a technician, even though it can't be fixed, it needs to be replaced. If it needs to be replaced, I don't understand why any store can't do that. I only have a little over 2 months left until I can upgrade, so at this point I'm counting down the days until I don't have to use this phone anymore. I just wish Sprint would do more to prevent these issues. In my opnion, the solution seems pretty simple. If the problems are all the same among users of the same phone, either fix the gliche in the phone, or pull it off the shelf.
Oh wow! Mine is doing the same thing. It will turn off by itself and turn back on. I've had my phone since December and I've just kinda lived with it. It is getting really annoying though, especially when it does it in the middle of the night while I'm trying to sleep. Anyone know of a way to fix it?
I absolutely HATE this phone. Hate, Hate, Hate. I'm not on it much, don't text a lot, and don't use the internet a lot on it either. I can't, it won't let me. Battery would die after an hour and get super hot, Took it in and they changed out the battery (phone was only 3 months old and light usage). Immediately did the same thing. When I would go to charge it, it says to disconnect from charger due to high heat. If the battery is going to die while I am talking and I plug it in, it lets me talk, but has absolutely no charge when I hang up and it gets so hot I can barely hold on to it. I can talk about 20 minutes sometimes with a full charge at beginning and battery will die. Then it won't let me recharge, tells me it is too hot, so I have to let it cool (I've even put it in the fridge to cool it), then I can recharge. I'm paying for unlimited useage and can't use it. Sprint tells me there is nothing wrong with the phone and I have to buy a new one. I also had downloaded some ringers and when I try to access them, the phone locks up or reboots. I can't access any of them. Took it in to the store (when I took it in for the battery) and they said they couldn't replicate the problem. I tried it and it still locks up. So for months it locks up on me and the 1 time they look at it, it "supposedly" worked, yet when I tried it 20 minutes later, it still doesn't work, and still doesn't. . SO they say nothing is wrong with the phone. Piece of crap. I obviously have a defective phone and they won't replace it. Will never buy again. Oh, and the new fun thing it does is drop my calls. Grrrrr.....Will definetely be buying a new phone that is not a reclaim, and probably not a Samsung, as soon as I can.
Oh, and when I mention to Sprint that I have heard that this phone has problems they claim they haven't heard of any problems with this phone. Really???? Are they that out of touch with their customers?
Message was edited by: sienna65
I have had my Reclaim a year. I would definately buy another phone if I could afford the 2yr upgrade. I thought I'd love the ring tones, but they got on my nerves very quickly. Now I have to record a video of a song (from TV, radio, computer, etc) and save it as a ringtone. I guess it's lucky to be able to do that!
Battery life was good when I first got it & as long as I rarely use it. It's just a phone - I have no data, text, or anything. I may have 2 bars when I start a conversation, but soon it's beeping at me & showing me the red "battery dead" light. I usually just hang up then. It does get hot when charging, but I've never gotten any messages telling me to wait.
I wanted an LG Lotus when I first went in the store, but was afraid of the square design. I let lady talk me into "corn" phone and I thought it was pretty cool (I got the blue one that they don't sell anymore). I don't even see a Reclaim in the local store at all anymore!
When traveling (locally), I will get a no-signal beep while my smug husband with the FREE phone still gets reception! What's up with that? There may be a tower right there, but my phone is beeping away. However, when we did travel out-of-state, I had better reception in most areas.
When I talk to said "smug hubby," however, we have to take specific turns or we cut each other out. I can talk to other people and it doesn't happen (they generally don't have any of the "free" phones). I also have trouble talking to anyone on a land-line.
Because of that and the reception, I would not recommend this phone. I certainly wouldn't recommend it to anyone that wants to use it for more than semi-short conversations (30 min or less at a time), any texting (keys too close together), or anything other than an "emergency" phone ... as long as you're fully charged!
Next time I'm either getting a LG Rumor or the Lotus (except they no longer sell it in purple which I thought would be everyone's favorite color). I hope they still sell both after another year without requiring a data plan. Seems like any decent phone requires a data plan nowadays. Even though I just want a full touch-screen with Qwerty keyboard, decent battery life, and good phone quality JUST TO USE AS A PHONE ... and I'm sure I'm not alone.