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Samsung Galaxy S10

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Journeyman

Samsung Galaxy S10

My Samasung galaxy s10 is not ringing for incoming calls. No I do not have do not disturb on, yes my ringtone volume is up. It rings when it wants usually only when I am using my device. But even then 90% of the time it will not ring. 

27 REPLIES 27
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Got it. Let's wait to see if it reverts back to not working and then we'll go from there. I can't submit a ticket when it's actually working or else it will just get dismissed. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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Once again, it's not working. I am getting text notifications but not incoming calls

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Oh that's so frustrating! Okay let's do that ticket. Please send me a pm with your name, phone number, email and account PIN.





"Is your name Wi-Fi? Because I'm feeling a connection."
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I've seemed to realize it rings when my wifi isnt on or connected. 

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Thanks for that! I'm going to get this submitted now and you should hear from a tech agent very soon. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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It works when I have my LTE data and wifi on, but not when I have my LTE data off and wifi on.
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What software version are you running on the phone currently?

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Tacos and Hot Dogs are Sandwiches. We're likely not going to agree on this, but trust I'll work hard to get you an acceptable solution to your issue.
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G973USQU2ASGB
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Sorry I have mistaken the 8 for a B this is the correct software version G973USQU2ASG8
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I submitted that ticket for you. You should be hearing from one our tech support agents soon. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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Yes , you've said that. How exactly will I be hearing from them? On here, or email? I've given my software version. And havent heard anything back.

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They will try to call and if they can't get through with your issues, they will email you. 





"Is your name Wi-Fi? Because I'm feeling a connection."
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