cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy s2 Camera Black Screen?!

Highlighted
Journeyman

Samsung Galaxy s2 Camera Black Screen?!

I have a s2 from sprint and everytime i try to open the camera it just is a black screen, nothing responds. I have factory restored it twice and still doesn't work. I can't clear the "cache" its a grayed out box, i've cleared all the data. Nothing is working. Please help

5 REPLIES 5
Highlighted
Master

MH101200

I'm sorry that your experiencing issues. Are you able to use your front facing camera? How long has this been going on? I'm here to help.

Shantoya
Sprint Social Care
Highlighted
Journeyman

No nothing works like I said it doesn't respond...

Highlighted
Master

MH101200 – Since you have already performed a factory reset on the phone with no improvements I would suggest taking your phone into a store to be looked at. Find the nearest store here http://bit.ly/1bfD15Y -AJ Sprint Social Care
Highlighted
Journeyman

I will. I am heading into a large store tomorrow.

Highlighted
Master

MH101200, Keep us posted on the status of your phone. - Dillon
Sprint Social Care
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat