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Samsung Galaxy s2 Camera Black Screen?!

Journeyman

Samsung Galaxy s2 Camera Black Screen?!

I have a s2 from sprint and everytime i try to open the camera it just is a black screen, nothing responds. I have factory restored it twice and still doesn't work. I can't clear the "cache" its a grayed out box, i've cleared all the data. Nothing is working. Please help

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5 REPLIES 5
Master

Re: Samsung Galaxy s2 Camera Black Screen?!

MH101200

I'm sorry that your experiencing issues. Are you able to use your front facing camera? How long has this been going on? I'm here to help.

Shantoya
Sprint Social Care
Journeyman

Re: Samsung Galaxy s2 Camera Black Screen?!

No nothing works like I said it doesn't respond...

Master

Re: Samsung Galaxy s2 Camera Black Screen?!

MH101200 – Since you have already performed a factory reset on the phone with no improvements I would suggest taking your phone into a store to be looked at. Find the nearest store here http://bit.ly/1bfD15Y -AJ Sprint Social Care
Journeyman

Re: Samsung Galaxy s2 Camera Black Screen?!

I will. I am heading into a large store tomorrow.

Master

Re: Samsung Galaxy s2 Camera Black Screen?!

MH101200, Keep us posted on the status of your phone. - Dillon
Sprint Social Care
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