I recently moved to an area where Sprint has no coverage (which is just about everywhere). I have been trying to have my Note 8 unlocked but have been lied to multiple times about this getting done. First off the customer service for Sprint is the worst of any company I have dealt with ever. I have been mocked, told not to call back and like I said lied to. My phone has met all the qualifications to be unlocked and yet it is still not. Last night I was told my phone would be unlocked within the hour. This is around 9:17 pm eastern. Got up this morning still not unlocked. I have tried to talk to supervisors and even though I was told I was talking to one last night I still believe I have not. No one will help us with this . Sadly it should have just been as easy as a few clicks of a button but this is what Sprint wants.
Hey I can help with this. I'll need the IMEI of your phone to check on that unlock status. Please send me a PM with that, your name, phone number and account PIN. Let's get this straightened out for you.