I've called Sprint to unlock my phone, talked to customer service and their supervisors, and was told my phone is unlocked. However, my phone still reads under UICC Unlock "Your device is locked to Sprint SIMs only."
Why am I being told by Sprint that my phone is unlocked when my phone clearly states it is not unlocked?
Just a few questions for you. When you were requesting the unlock, did you have the Sprint sim in the card in the phone and was on wifi the entire time? Have you completed the unlock steps afterwards:
Yes, I performed those updates and ported my number over to another provider using the Sprint the network. But I still want Sprint to unlock my phone. Are you asking me to perform these steps again? Doesn't Sprint need to initiate the unlock process?
These steps you take after the unlock was processed. I was asking you to confirm if that had been done so we could go from there. Did you request your phone to be unlocked initially?
As I said, I spoke to Sprint asking to have my phone unlocked. Sprint said it is already unlocked. I said are you sure? They checked with their supervisor and said yes your phone is unlocked. I told them Samsung checked my IMEI that same day and said the phone was locked by the carrier. They still said my S7 was unlocked. The phone call ended.
My phone still reads as I typed above.
Okay. We can send you another unlock signal. Please send me a PM with the IMEI of your phone so I can check this out.
No it won't cause any issues. Do you still have a Sprint sim to put in it while we do the unlock?
Great. Just wanted to double check. I just need the IMEI of your phone. Send that to me in a PM please.