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Update PRL and Update Data Profile errors

Journeyman

Update PRL and Update Data Profile errors

Does this mean we all have to get a new phone..in order to work?

Journeyman

Update PRL and Update Data Profile errors

Amanda, if you can not get the 2.2 update is a different problem...most of the phones are able to receive that update without any problem but not able to update profile, or prl. Take it to the sprint store.

Journeyman

Update PRL and Update Data Profile errors

Sorry just read you dont have a samsung epic...so I dont really know about your phone..Smiley Sad Good luck!

Journeyman

Update PRL and Update Data Profile errors

My Epic updated OTA to EC05 a couple of weeks ago.  As far as I can tell, everything works great except for the system update functions.   I get the usual "unkown, internal or connection error" messages.  As I recall, my phone was doing this before the EC05 updates.  Sprint Zone tells me I need a Profile update, but it always fails.

Is there any ETA for when or how this might be fixed?

Journeyman

Update PRL and Update Data Profile errors

Thanks Sprint.  Appears to be fixed as of today!

Journeyman

Update PRL and Update Data Profile errors

Ok Sprint some of us are still having this issue.  All of my Updates ( Firmware, Profile, and PRL) all give the same error still about 6 weeks.  The error reads " Internal Error ".  Doesn't matter if I try to update from Sprint Zone or thru the System Update.  Can you please get this fixed.

Sprint Employee

Update PRL and Update Data Profile errors

Since the problem began in march I had not been able to update profile/PRL, up to last weekend, I was able to update my PRL, if you are in or will be travelling to an area that requires a PRL update to use your phone, and cannot update your PRL over the air, you may go into a sprint service center to have it updated.

RC1024
Journeyman

Update PRL and Update Data Profile errors

Here it is July 4 and I am just beginning to have the update problems.  I called Sprint today and they told me to take battery out and wait 10 minutes and then try again.  Well it took an hour and a half for my phone to even start back up.  And I still cannot update my PRL or Profile.  What is being done about this issue.

Wizard

Update PRL and Update Data Profile errors

One work around that seems to work on the Epic is to turn 4G on, even if you're not in a 4G area. Then try to update the profile, when it fails, turn off 4G and try updating the profile again. This worked on my Epic and I haven't had any issues updating Profile/PRL since.

Journeyman

Update PRL and Update Data Profile errors

Well the work around for trying to update thr profilr an prn did not work for me, still having issues trying to update profile an prn.

Highlighted
Journeyman

Update PRL and Update Data Profile errors

Using a two week old Epic 4G Touch and I can't update profile. I get the same error. Updating PRL is fine however.

Journeyman

Re: Update PRL and Update Data Profile errors

I recently update the prl now having issues staying in 4g, also can no loger download anything over 4g, has to be in 3g, before was fine, whats up with that??

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