This post is intended for reference for customers and Social Care agents for steps on updating the profile on a Samsung Android Devices (Galaxy SII. SIII. Note2) device.
Updating the profile will ensure that the proper programming information is saved into a device. *It will correct a missing or incorrect profile that may result voice, data and text issues.
From the home screen press Menu button --> Settings
Scroll down and select System Updates and press Update Profile.
Wait for the proccess to complete.
You will recieve a completion or failure message. If the proccess fails, esure the device is in good Sprint Network coverage, power cycle the device and try again.
Chris & The Social Care Team
*The update profile is not a fix-all and may not solve all problems. This step is intended to correct problems caused by missing or incorrect programing in the device.
Please reach out to a Social Care team member if you problem continues.
Sprint S.M.A.R.T AgentsSprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat