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sprint reclaim texting issues

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Journeyman

sprint reclaim texting issues

I recently added a contact and although I receive all the texts and pics they send, they don't receive any texts or pics that I send them.  Any ideas? My number is not blocked in their phone.  They get my phone calls and voice messages go through a little delayed.  I have tried all the basics like deleting the contact, re-entering it, sending a text without saving the number as a contact, updating software and data plans, even called customer service.  I have a reclaim by the way.

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