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Can't Connect to 3g Networks after Encrypting Device

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Journeyman

Can't Connect to 3g Networks after Encrypting Device

Odd behavior. After encrypting my device, my phone can't connect to any 3G networks. Wifi and 4G work just fine. I called in to get some help from a technician... after a while (not sure what he did), it worked again. Then, after my phone died from a long day at work, it won't connect to 3G anymore. What gives?

7 REPLIES 7
Journeyman

Re: Can't Connect to 3g Networks after Encrypting Device

Confirmed that decrypting the device fixed the issue. As long as I'm not encrypted, I can connect to 3G network without trouble.

Journeyman

Re: Can't Connect to 3g Networks after Encrypting Device

I have the same exact issue!!!!  Sprint needs to resolve this.  Did you ever get a resolution?

Master

Re: Can't Connect to 3g Networks after Encrypting Device

What software are you running on your device?

Journeyman

Re: Can't Connect to 3g Networks after Encrypting Device

Andriod 4.0.4, but had the same issue with the initial ICS release.

Master

Re: Can't Connect to 3g Networks after Encrypting Device

I would suggest turning off  encryption on the device to  allow the update.

Journeyman

Re: Can't Connect to 3g Networks after Encrypting Device

Can I re-encrypt after the update?  In my line of work I have to be able to attest I have a FIPS 140-2 whole device encrypted phone.

Journeyman

Re: Can't Connect to 3g Networks after Encrypting Device

I removed my work email account, decrypted my phone, and downloaded the MailDroid app to sync my work email with my phone. It did not require encryption. So far so good...

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