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Can't turn my phone on

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Journeyman

Can't turn my phone on

Earlier this afternoon, my phone locked up.  I tried to reboot it, but it wouldn't shut down.  I removed the battery for a few minutes, and now I can't get it to boot.  Every time I try to turn it on, it stops on the 4G logo.  Any suggestions?

3 REPLIES 3
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Master

Ed_Maneval,

Thanks for reaching out to us. This sounds like an extremely frustrating situation. Are you still having issues getting your phone to boot up? What phone are you using? Please let me know.

*Liz
Sprint Social Care
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Journeyman

I did a factory reset and got it restarted.

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Master

Ed_Maneval,

I'm glad to hear that you were able to restart. Let us know if you have any additional questions or concerns.

Dania

Social Care

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