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DivX registration is not working

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Journeyman

DivX registration is not working

Galaxy SII Epic 4G Touch, I've been through the whole process for registering this VOD certified device three times now. I saw another post discussion with the same problem but no answer.

The Problem is when I transfer the registration video to the phone and play it (so the phone will recognize and auto-register), I only get audio, the screen goes black through the duration of the 10 second clip.

I can play any non-DRM DivX video, so the problem is with the registration process, the unit refuses to register. Any ideas?

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Accepted Solutions
Journeyman

DivX registration is not working

So give you the long story. Went to Sprint store, could not find problem. After 40 hours research, talking and chatting with Samsung support, waiting and posting more support requests with DivX corp (who BTW never replied to my request), Between one of those companies, someone mysteriously prompted Sprint to push a ROM update to my phone. Now I was able to register DivX and can ay DRM DivX videos all day long. I may never know why I had to fight three companies, but am very glad Sprint knew what to do once the right buttons where pushed. Also BTW: Samsung Kies now reports my ROM is non-standard and not eligible for update. Who cares if you have an awesome phone that works great!

Thanks Sprint and Samsung. Will never buy pay DivX, can't beleive their negligent attitude.

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7 REPLIES 7
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Master

DivX registration is not working

I saw another older post that suggests using "Rockplayer". I understand what you are trying to do should work and don't have a device to test this on but just wanted to suggest it as an option.

Larry ~ OKIESTRO

https://market.android.com/details?id=com.redirectin.rockplayer.android.unified.lite&feature=search_.....

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Journeyman

DivX registration is not working

power i cannot find on the list of divx certified devices where ours is listed. that would mean the cert u keep doing is for nothing and you wont be able to do what your trying to do

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Journeyman

DivX registration is not working

The device list is hard to find the first time. If you go to the DivX website and navigate to >authorized devices, then click the sub-category >phones, then you have to click which resolution (like 1080p) you are looking up and that opens the full list including our phone the Sprint SPH-D710 for actually multiple resolution categories (including 1080p; which is not listed in the Sprint online manual). Our phone is certainly DivX certified device. Also if you go to your phone settings, scroll all the way to the bottom >about>legal iinformation>Licence settings>DivX r VOD, you clearly see the registration process and this phone is designed for this- mine just is not doing it. Also the Sprint store does not list this as one of the items they can troubleshoot, becuase it has to be done on your computer.

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Journeyman

DivX registration is not working

Thanks O for the suggestion, I did try that and get the same result. I tried other 4.5 star players too. How much time do we have to waste for supposedly established technology to debug?

I can tell you this much- if I have to wait two days every time before DivX responds to my service request and replies, I would never pay $40.00 bucks for the full up product! Pocket Blu is the only DRM product that works well out of the box for me so far, there are too many broken DRM products.

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Journeyman

DivX registration is not working

i found the list just fine but our device is not listed on it

the device that is that is close to ours is a korean model thats on there specific network not the sphd710 that we have. i even checked the spec's site on samsung's website and divx cert isnt listed like it usually would be.

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Journeyman

DivX registration is not working

Thanks for the input BL, I assure you have have spent a lot of time with Samsung on this (oh how many hours total?), with the documentation that's included with the phone, the fact the phone has the process built in to register DRM VODs and Samsung and DivX communications telling me also that it should work, it should work. Customer support for all three enteties bites. What also bites is having to rely on post sites like this to get answers from other people who don't know either. That's why I stopped using WM phones. The difference between the Korean phones and US is the communcation protocols mostly, I don't think that applies.

ALL I want to do is watch the Wizard of Oz movie I downloaded. All non-DRM DivX works great 😞

Journeyman

DivX registration is not working

So give you the long story. Went to Sprint store, could not find problem. After 40 hours research, talking and chatting with Samsung support, waiting and posting more support requests with DivX corp (who BTW never replied to my request), Between one of those companies, someone mysteriously prompted Sprint to push a ROM update to my phone. Now I was able to register DivX and can ay DRM DivX videos all day long. I may never know why I had to fight three companies, but am very glad Sprint knew what to do once the right buttons where pushed. Also BTW: Samsung Kies now reports my ROM is non-standard and not eligible for update. Who cares if you have an awesome phone that works great!

Thanks Sprint and Samsung. Will never buy pay DivX, can't beleive their negligent attitude.

View solution in original post

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