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Galaxy S II Rebooting/ Battery Drain

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Journeyman

Galaxy S II Rebooting/ Battery Drain

I've had my Galaxy S II (Model: SPH-D710) for about 14 months now. Just over a week or so ago, it began rebooting randomly. It has continuously gotten worse every day. Now, if it's not on the charger and not actively being used it will reboot, draining the battery. If I answer a phone call, it will reboot after less than minute into the call. I've been to a Sprint service and repair center. My original battery tested poor so they traded my battery with a returned battery. I left the store under the impression that the issue was resolved. Before I even arrived home, the problem had returned. Also, I transferred my account to another Galaxy S II (same model) hoping that my individual phone was the root of the problem. It wasn't. I'm still encountering the exact same issues as before.

I've tried clearing the cache and factory resetting the phones. Neither of which resolved the issue. Sprint is telling me I can purchase another S II for $75.00, which would require me to hand over my phone and wait "up to a month or more" to receive another phone. Frankly, I'm tired of dealing with this issue. I shouldn't have to pay $75 for a phone that can't be guaranteed to work, and more than likely won't. I've done enough research on this to know that it is a bug in an update for the phone, caused by Sprint. As of right now, my cell phone is essentially a landline.

Bottom line, I shouldn't have to pay a monthly bill for a "Wireless" phone that I can hardly even use at all. And I shouldn't have to pay for a replacement or a new phone because Sprint f*cked this one up. .

10 REPLIES 10
Master

Re: Galaxy S II Rebooting/ Battery Drain







mylesbeckham,

Thanks for the post, my apologies for the issue. Just so I can understand, do you have our total equipment protection plan? Taking the device to the store allows a trained technician to take a look at the device. If the issue can be duplicated at the store, the appropriate steps will be taken to provide you with a solution. 

Eduardo 
Sprint Social Care




Journeyman

Re: Galaxy S II Rebooting/ Battery Drain

Same here went to sprint store and they said it was the battery and it was going to be 50dlls for a new one well i got a new one and it's the same thing with the phone but now I'm having trouble with the Internet sprint said get a new one. Shouldn't sprint take care of it if I have insurance I mean that's why we pay insurance every month for or em I wrong.

Journeyman

Re: Galaxy S II Rebooting/ Battery Drain

I had the same problem only to find out the battery should of been coveredby the $8 extra we pay monthly. My last S2 heated up and bloated the battery bad. Now my replacement phone is starting to randomly restart in the middle of a text conversation or whenever im using it.

Journeyman

Re: Galaxy S II Rebooting/ Battery Drain

Ive had my s2 for almost a year and never had any internal issues with it until three weeks ago. I was having the same problem with my phone restarting itself and sometimes back to the date December 31,1999. I was also having trouble with my battery draining quick and getting real hot. I went to the Sprint store for them to tell me that they have been changing the system's software to the system's software in the S3 so thats why its been having those issues. But because i have a hairline crack in my screen,he couldnt do anything with my phone. I would either have to pay the 100 dollar deductible, have the screen replaced first or find another Sprint phone i could use. That blew me away because Ive never had a problem with my phone before, regardless of the crack in my phone or when i dropped it in water last may.my upgrade isnt til oct and im not even gonna get a new phone because i dont want another contract with Sprint.

Master

Re: Galaxy S II Rebooting/ Battery Drain







redsonya22,



Thanks for the post. I understand your frustration over this. Unfortunatly due to the fact you dropped your device in water last May voids your warrenty and you would have to contact Assurion to process an insurance claim. www.phoneclaim.com This is what is causing the issue. Water damage is a very hard fact to look past when reading the issues you are stating you're having. You can also see if you are eligible for an upgrade. You can send a text to 1311 with the word "upgrade"



Victor

Sprint Social Care




Master

Re: Galaxy S II Rebooting/ Battery Drain

magnum619welder,

Thank you f or the post. We're sorry to hear about your battery and sorry that you were not happy with your experience at one of our locations.

Batteries are under warranty for 1 year.

(For Samsung, the serial number has the date of battery production date.

The code typically starts with the letters S/N PCV and ends with LE/XY.

Date displays in YMDD order.

Example: S/N PCVPA08LE/XY means October 8, 2006)

If the problem that persists is the phone itself and you feel that it is a manufacturer's default you can chat with a Samsung product support specialist here: http://www.samsung.com/us/support/contact.

Thank You,

Sprint Social Care Team

Michael C.

Journeyman

Re: Galaxy S II Rebooting/ Battery Drain

it's not so strange, i just got a replacement phone from sprint. I also have the same problem. Contacted sprint and was told that there was nothing that they can do for me. Paid sprint for the total protection on phone, now i have a new Samsung S 2 E.4.G D.O.A paper weight. thank you sprint, GB is the problem. Sprint is happy to put the blame on the customer, but not willing to say they are the blame. My phone was 2 days old when it happened.

Larry

Master

Re: Galaxy S II Rebooting/ Battery Drain







bossman455,



Hi there. I am sorry to see that you are having problems with the device that was sent to you. I would be happy to look at this with you. I am trying to understand this situation fully, but am a bit confused. Is the device dead? What did you mean by GB? Let me know, I am here for you!



*Andi R.

Sprint Social Care Team




Journeyman

Re: Galaxy S II Rebooting/ Battery Drain

I too am having the same issue.  I had a broken screen which was insured so I paid the $100 to Asurion to replace my phone.  The replacement came with this issue you are describing - I have factory reset it as well to no avail.  And I got the replacement phone with a battery as well.  I am very upset that I had to pay $100 deductible to replace my phone with another that is even more messed up!  FIX THIS ASAP PLEASE!

Master

Re: Galaxy S II Rebooting/ Battery Drain

sykososhul

Sorry to hear your replacement device was causing issues upon its arrival. Since noticing this, have you been in touch with Asurion or visited a Sprint service and repair center for assistance with your device? If not, please do so as they may provide the best options towards a resolution.

Ruth E
Social Care Team
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